[Mailman-Users] Diagnosing command failures

[Robert Heller]

At Mon, 19 Jan 2015 10:10:32 -0500 ghmerrill at chathamdesign.com wrote:

> 
> Is there any technique to diagnose precisely why/how a particular (email)
> command to a list has failed?
> 
>  
> 
> I have a user (a SINGLE user, so far as I know) who cannot get the list of
> members by using the 'who <password>' command.  He successfully gets his
> password with the 'password' command, but the 'who' command fails.
> 
>  
> 
> This user is VERY difficult to work with since he is elderly, sloppy in how
> he does things, and is often confused by instructions or requests for
> information.  He successfully uses the list for communications.  I'm very
> confident that he is either using the wrong password (we in fact determined
> that at one point - which took a lot of effort) or is typing in his password
> incorrectly.  But short of physically sitting down with him at this point, I
> don't know what else to do.

It sounds like issues relating to upper/lower case letters and confusing zero 
and oh (0 vs o/O) and one and el (1 vs l).

Question:  is there some *specific* reason he wants/needs the list of members? 
Most of the time, random list members have no need for a member listing.


> 
>  
> 
> Mailman must have a failure/error log of some sort for each list, does it
> not?  How can I see exactly why this user's command is failing?  The
> information in the failure messages to the user (when I can get him to
> forward these) is uninformative.
> 
>  
> 
> _______________
> 
>  
> 
> Gary H. Merrill
> 
> Chatham Design Consultants
> 
> +1 919.271.7259
> 
>  
> 
> ------------------------------------------------------
> Mailman-Users mailing list Mailman-Users at python.org
> https://mail.python.org/mailman/listinfo/mailman-users
> Mailman FAQ: http://wiki.list.org/x/AgA3
> Security Policy: http://wiki.list.org/x/QIA9
> Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/
> Unsubscribe: https://mail.python.org/mailman/options/mailman-users/heller%40deepsoft.com
> 
>                                                   

-- 
Robert Heller             -- 978-544-6933
Deepwoods Software        -- Custom Software Services
http://www.deepsoft.com/  -- Linux Administration Services
heller at deepsoft.com       -- Webhosting Services