[Mailman-Users] Help Request Returning Nothing

Dennis Putnam dap1 at bellsouth.net
Mon Jan 26 02:17:18 CET 2015

On 1/25/2015 7:39 PM, Mark Sapiro wrote:
> On 01/25/2015 07:49 AM, Dennis Putnam wrote:
>> This is a bit convoluted. I don't know if this is unique to the CentOS 7
>> implementation or standard but everything is spread out now even more. I
>> found that /usr/lib/mailman/templates no longer exists. That directory
>> contains just a README that says the location was changed to
>> /etc/mailman/templates. In addition, I see there is also an mm_cfg.py in
>> /etc/mailman which is a sym link to /var/lib/mailman/Mailman/mm_cfg.py.
>> Nothing like consistency. Why wasn't the templates directory also a
>> symlink? Sheesh!
> See the FAQ at <http://wiki.list.org/x/KYCB> (these RHEL/CentOS changes
> are now over 10 years old).
Not to be contrary but that was not the case with CentOS 6.  This change
was introduced by CentOS 7 regardless of what that wiki page says.
CentOS 7 is less than a year old.

>> The file /etc/mailman/templates/en/help.txt appears to be correct.
>>> The first help.txt template found is the one being used. What does it
>>> contain?
> The file below looks OK, but you should never change a template in
> templates/en/. If you want to make a sitewide change, you should put the
> edited template in templates/site/en/. If you want to make a list
> specific change, you should put the edited template in lists/LISTNAME/en/
Although edited out of this reply, my reply for the first location in
the search order was correct and that is what was posted below.
> See the FAQ at <http://wiki.list.org/x/jYA9>.
> Given that the template seems OK, there may be something wrong with the
> Mailman/Commands/cmd_help.py module itself. Has this been edited?
Not intentionally.
>  Is
> there anything in Mailman's error log relating to these help commands?
No, that would be too easy. :-)
>> (sanitized)
>> -----------------------------------------------------------------------------------------------------------------
>> Help for %(listname)s mailing list:
>> This is email command help for version %(version)s of the "Mailman"
>> list manager.  The following describes commands you can send to get
>> information about and control your subscription to Mailman lists at
>> this site.  A command can be in the subject line or in the body of the
>> message.
>> Note that much of the following can also be accomplished via the World
>> Wide Web, at:
>>     %(listinfo_url)s
>> In particular, you can use the Web site to have your password sent to
>> your delivery address.
>> List specific commands (subscribe, who, etc) should be sent to the
>> *-request address for the particular list, e.g. for the 'mailman'
>> list, use 'mailman-request at ...'.
>> About the descriptions - words in "<>"s signify REQUIRED items and
>> words in "[]" denote OPTIONAL items.  Do not include the "<>"s or
>> "[]"s when you use the commands.
>> The following commands are valid:
>>     %(commands)s
>> Commands should be sent to LISTNAME.request at somemailserver.com
>> Questions and concerns for the attention of a person should be sent to
>>     LISTNAME.owner at somemailserver.com
>> -------------------------------------------------------------------------------------------------------------------------------------
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