[Mailman-Users] lacking notifications when mails are held for moderation

[Christina Endemann]

haha, no, that is fine. I am a beginner, so it is better to ask twice. :) And I am glad I can report I replaced it with the real list name, which I took from the bottom of the list's web page (and now please don't tell me I still used the wrong address).

If it is really the case that those e-mail addresses were never set up, I am surprised this can happen, but I took the lists over from someone else and cannot really say if anybody paid attention to this before.

I will contact my IT colleagues and will report back :)



Cheers, Christina



________________________________
From: Matt Morgan <minxmertzmomo at gmail.com>
Sent: Monday, February 13, 2017 3:57 PM
To: Christina Endemann
Cc: mailman-users at python.org
Subject: Re: [Mailman-Users] lacking notifications when mails are held for moderation

On Mon, Feb 13, 2017 at 4:16 AM, Christina Endemann <c.endemann at fsc.org<mailto:c.endemann at fsc.org>> wrote:
At least I don't have easy access to the logs, so I tested the listname-owner at ... address first, and in fact the mails could not be delivered.
I got some "Diagnostic information for administrators" (Remote Server returned '550 5.1.1 RESOLVER.ADR.RecipNotFound; not found') and the advice to contact my helpdesk.  So, does this e-mail address not exist, and our ITs have to set up this e-mail address first?

That's what it sounds like, yes.

But forgive me--just to be clear, did you literally type "listname-owner" or did you replace "listname" with the name of the list(s)?


-----Original Message-----
From: Mailman-Users [mailto:mailman-users-bounces+c.endemann<mailto:mailman-users-bounces%2Bc.endemann>=fsc.org at python.org<mailto:fsc.org at python.org>] On Behalf Of Mark Sapiro
Sent: Montag, 13. Februar 2017 09:47
To: mailman-users at python.org<mailto:mailman-users at python.org>
Subject: Re: [Mailman-Users] lacking notifications when mails are held for moderation

On 02/13/2017 12:11 AM, Christina Endemann wrote:
>
> Is there something else I can do about this?


If you have access to the logs on the Mailman server you should see the
following:

In Mailman's vette log there will be and entry of the form

Timestamp (pid) listname post from user at example.com<mailto:user at example.com> held,
message-id=<...>: reason

Note the timestamp

in Mailman's smtp log within a few seconds after the vette log timestamp there will be 3 messages similar to:

Timestamp (pid) <mailman.nn.tttttttttt.pppp.listname at example.com<mailto:mailman.nn.tttttttttt.pppp.listname at example.com>> smtp to listname for 1 recips, completed in ...

The first of these is the held message notice to the poster assumind the lists respond_to_post_requests is Yes. Otherwise there will be only the next ones.

The second is like the first except the nn in mailman.nn.tttttttttt will be the first nn +1. This is the admin notice sent to the listname-owner address. The third is like the second except it is the resend from listname-owner to the owner and moderator addresses and the '1 recips'
will be the total number of owners and moderators.

Then look in the system mail log at the time of these timestamps to see if these messages were delivered.

Also, whether or not you have access to the logs, try sending an ordinary email to the listname-owner at ... address and see what happens.
It should be delivered to you, but it might bounce which will be the problem.

--
Mark Sapiro <mark at msapiro.net<mailto:mark at msapiro.net>>        The highway is for gamblers,
San Francisco Bay Area, California    better use your sense - B. Dylan
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