[Mailman-Users] How to track down someone mislabeling msgs as abuse?

[Richard Johnson]

I tried this just now, adding "%(user_address)" to the footer, and I'm geting:

Warning: The following illegal substitution variables were found in the msg_footer string: user_address

(I included "OWNERS_CAN_ENABLE_PERSONALIZATION = Yes" into mm_cfg.py, and I did bin/mailmanctl restart.)

What version of mailman are you using?  Mine is 2.1.22, which I know is old.

/raj


> On Jun 25, 2018, at 12:36 PM, Richard Johnson <raj at mischievous.us> wrote:
> 
> Thanks for the suggestion!  I'll try it out.
> 
> As for routing directly to spam, I actually thought of that and asked him to verify that wasn't the case.  He says he has no such filter.
> 
> I'm hoping that if I can provide proof that it's him, he'll take it more seriously and take a closer look.  At any rate, if I can prove it's him, I'll have justification for removing him from the list or at least ask if he has a different email address I can use.
> 
> Thanks again!
> 
> /raj
> 
> 
>> On Jun 25, 2018, at 12:23 PM, Russell Clemings <rclemings at gmail.com <mailto:rclemings at gmail.com>> wrote:
>> 
>> I put %(user_address)s in the message footer; that doesn't seem to get sanitized by the feedback loops.
>> 
>> It doesn't work for digests though, just regular messages.
>> 
>> I believe it also requires you to set OWNERS_CAN_ENABLE_PERSONALIZATION on mm_cfg.py.
>> 
>> As to your suspect, since he says he's not seeing the messages, is it possible he has an autofilter that's routing them directly to spam? I had a user like that recently.
>> 
>> 
>> 
>> On Mon, Jun 25, 2018 at 11:39 AM, Richard Johnson <raj at mischievous.us <mailto:raj at mischievous.us>> wrote:
>> I have a mailing list which has 51 members, all friends of mine.  We use it to communicate on things related to our history club.  About 1-2 times a month, I receive an automated message from AOL's abuse list, saying that someone has marked one of the messages as "abuse".  Unfortunately, there's no way to track down who this could be, since there are about 5 addresses on the list which are AOL addresses.  All I get is this:
>> 
>> Feedback-Type: abuse
>> User-Agent: AOL SComp
>> Version: 0.1
>> Received-Date: Mon, 25 Jun 2018 10:04:00 -0400 (EDT)
>> Source-IP: 98.173.52.230
>> Reported-Domain: mischievous.us <http://mischievous.us/>
>> Redacted-Address: redacted
>> Redacted-Address: redacted@
>> 
>> Along with also a copy of the original message.
>> 
>> Using the "Received-Date" header, I can see that it looks as if the timing would point to one particular list member, but he says he's not doing anything like that.  (As a matter of fact, he has told me, on a few occasions, that he didn't even see the message in question at all!)
>> 
>> I've read that some people have addressed this by inserting a unique string at the end of each person's message.  I don't see a way to do this with Mailman 2.1.22.  Would something like this be possible with more recent versions such as 2.1.27, or even the latest 3.x version?  Are there other ways to address this?  I don't want to reprimand the person, I just want to educate them to not mark list messages as abuse!
>> 
>> Any help would be greatly appreciated!
>> 
>> /raj
>> 
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>> 
>> 
>> -- 
>> ===============================================
>> Russell Clemings
>> <russell at clemings.com <mailto:russell at clemings.com>>
>> ===============================================
> 
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