[pydotorg-www] Pypi support is dead

Cal Leeming cal at iops.io
Mon Jan 18 17:15:03 EST 2016

Thanks for the quick reply.

Is there a suitable place to send private support requests? BitBucket is fine for bugs, but not great for discussing personal account details/problems etc.

I’ll file a bug report for the SF links too.


> On 18 Jan 2016, at 22:12, M.-A. Lemburg <mal at egenix.com> wrote:
> On 18.01.2016 22:52, Cal Leeming wrote:
>> Hello,
>> I’ve tried multiple different channels to get in touch with someone in Pypi support, and for almost a month I have had no response from any of them.
>> This includes raising an issue in SourceForge, as per the Pypi home page, and directly emailing the admins shown on the SourceForge list.
>> I can see there are hundreds of other unanswered support tickets, ranging from loss of account access to technical problems.
>> In my situation, I have lost access to an account and seem unable to recover it due to an email address that is no longer active.
>> 1) Can someone please tell me where I should send my Pypi request to?
>> 2) Are there any plans to improve the support situation of Pypi?
>> 3) I’m willing to step up as a volunteer to assist with Pypi support, where should I send this to?
> The Python package index development has moved here:
> https://github.com/pypa
> with warehouse being the next gen version of PyPI, currently under
> development. Also see https://wiki.python.org/moin/CheeseShopDev
> The existing version is hosted here:
> https://bitbucket.org/pypa/pypi/overview
> The SF links should probably be removed from pypi.python.org.
> Perhaps you could file a bug report on the bitbucket tracker:
> https://bitbucket.org/pypa/pypi/issues
> Hope that helps,
> -- 
> Marc-Andre Lemburg
> eGenix.com
> Professional Python Services directly from the Experts (#1, Jan 18 2016)
>>>> Python Projects, Coaching and Consulting ...  http://www.egenix.com/
>>>> Python Database Interfaces ...           http://products.egenix.com/
>>>> Plone/Zope Database Interfaces ...           http://zope.egenix.com/
> ________________________________________________________________________
> ::: We implement business ideas - efficiently in both time and costs :::
>   eGenix.com Software, Skills and Services GmbH  Pastor-Loeh-Str.48
>    D-40764 Langenfeld, Germany. CEO Dipl.-Math. Marc-Andre Lemburg
>           Registered at Amtsgericht Duesseldorf: HRB 46611
>               http://www.egenix.com/company/contact/
>                      http://www.malemburg.com/

More information about the pydotorg-www mailing list