[Python-checkins] Excellent Customer Service on June 19, 2007

[Global Knowledge PH]

Global Knowledge Associates Invites you to attend:
 
EXCELLENT CUSTOMER SERVICE
(1 Day)
June 19, 2007  |  Tuesday  |  9am-5pm
P 4,995 / participant (Vat Exclusive)
 
This seminar will help participants increase their customer service
skills, develop a greater appreciation of customer value and raise the
quality of the service they provide to customers.
The seminar includes written individual and group exercises, group
discussion, group activities and business simulations designed to create
a highly effective learning experience. 
 
Participants in this seminar will learn how to:
·         How to deliver quality customer service
·         To assess their customer service skills and attitudes 
·         To think creatively in solving customer problems 
·         How to close the feedback loop in helping customers 
·         To look at each customer encounter from the customer's point
of view 
·         How to stay calm and effectively deal with difficult customers
·         How to do an emotional reset after dealing with negative
customers 
·         How to maintain a positive attitude, day after day
 
Who should attend this seminar?
*	Managers 
*	Employees at all levels 
*	The seminar can be customized to meet the requirements and the
skill level of your group
 
Seminar Topics:
*	Understanding the value of quality customer service 
*	How customers perceive you and the importance of customer
perception 
*	Treating customers as guests 
*	The power and value of a positive attitude 
*	Giving quality customer service when you don't feel like it 
*	Taking care of yourself and your customers 
*	Your role as a customer consultant 
*	Dealing effectively with difficult and off-the-wall customers 
*	Choose to respond rather than react 
*	The value of empathy 
*	The most common reasons customers complain 
*	Negotiating win-win solutions to customer service dilemmas 
*	The team of you and your customer 
*	The importance of keeping promises 
*	Customer styles & customer service styles 
*	Valuing your opportunity to serve 
*	Having fun and enjoying your work
 
 
Registration & Information
Seat in this workshop is limited.  Please register and settle payment
early to reserve a slot. Further details, please call Roselle at (632)
683-0969 / 637-3657 or via email sally at globalknowledgeph.com.
 
 
REGISTER NOW!
GLOBALKNOWLEDGE ASSOCIATES, INC.
Unit 2502B West Tower, PSE Bldg, Exchange Road, Ortigas Center, Pasig
City, Philippines
Tel. Nos. (632) 683-0969 / 637-3657
Email: sally at globalknowledgeph.com
 
 
 
  _____  



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