Need Python alternative to Request-Tracker help desk software

M.-A. Lemburg mal at egenix.com
Tue Apr 29 23:30:25 CEST 2008


On 2008-04-29 22:15, Sells, Fred wrote:
> I've been tasked with either implementing Request-Tracker to upgrade our help desk issue tracking system or finding a Python equivalent (both in terms of functionality and wide spread use).  Request-Tracker uses Apache and MySQL, which would also be appropriate to Python.
> 
> I would prefer to go the Python route, especially since Request-Tracker is written in Perl (which I don't know).
> 
> My initial attempts with Google were not useful due to the general nature of the keywords.
> 
> Are there any suggestions.

You should have a look at Trac (http://trac.edgewall.org/) and
roundup (http://roundup.sourceforge.net/).

Both are written in Python and provide excellent issue tracking.
They differ a bit in design and approach to issue tracking, so
you will likely need to investigate a bit further before you decide.

Both are easy to extend and adapt to whatever needs you have.

-- 
Marc-Andre Lemburg
eGenix.com

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