SDF Approved Achieving Higher Performance Customer Service 8 & 9

Professional Customer Service ah20 at trilifecom.com
Wed Aug 20 15:56:38 CEST 2008


Sept
Sender: "Professional Customer Service" <ah20 at trilifecom.com>
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Date: Wed, 20 Aug 2008 19:31:34 +0800
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Reply-To: "Professional Customer Service" <ah20 at trilifecom.com>
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If you can't read this, please visit our website at: http://www.trilifecom.=
com. Should you wish to enquire about our courses, change your email addres=
s or unsubscribe, please email us only at  courses at trilifecom.com. We apolo=
gise if you have unsubscribed and are still receiving emails from us. We ne=
ed the exact email address to unsubscribe. Thank you. 
 
=93No doubt emotional intelligence is more rare than book smarts but my exp=
erience says it is more important in the making of a leader.=94 Jack Welch,=
 Former Chairman and CEO of General Electric
What do customers really want? 
*   To be fussed about? 
*   To be treated like royalty?
*   To be attended to courteously? 
Our view is that it is none of the above. Customers, like any other human b=
eing, wants to be treated with empathy. 
They want to feel that sales and service people have a genuine concern for =
them and are looking for =91real=92 solutions that will solve their problem=
s. 
We train sales and service people achieve these in three ways:
a) They learn to be 'real' or 'centred' in order to connect with customers.=
 At the same time, they maintain their dignity and are happy to serve. 
b) They experience increase empathy for others by increasing their emotiona=
l intelligence quotient (Participants take an online questionnaire, which g=
enerates a report on areas participants can improve on, when communicating =
with customers. Participants will use this report as a basis to improve the=
ir communication skills with customers.)
c) They implement these skills and knowledge by role playing likely scenari=
os they encounter daily with customers, with a view to improving customer r=
elations.
This is a life-changing course. 
Train your Sales and Service people to fully connect with customers in our =
two-day course.
The fee for the course is $488/- plus an additional $100 for the proprietar=
y Emotional Intelligence Report, slides and materials used. SDF provides fu=
nding for the course.
For full course, registration and SDF funding details, please visit our web=
site at: http://www.trilifecom.com. 
Please also visit our website for information on our other courses.
We look forward with great pleasure to welcoming you to our course.
Yours sincerely
Merle Celine Magness (Ms)
TriLife Communications, Singapore
Tel: 6581-0970 Email: courses at trilifecom.com
website: http://www.trilifecom.com
This is a genuine advertisement. Should you wish to enquire about our cours=
es, change your email address or unsubscribe, please email us at courses at tr=
ilifecom.com. We apologise if you have unsubscribed and are still receiving=
 emails from us. We need the exact email address to unsubscribe.

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<BODY><FONT face=3DVerdana size=3D1>If you can't read this, please visit ou=
r website 
at: </FONT><A href=3D"http://www.trilifecom.com/"><FONT face=3DVerdana 
size=3D1>http://www.trilifecom.com</FONT></A><FONT face=3DVerdana size=3D1>=
. Should 
you wish to enquire about our courses, change your email address or unsubsc=
ribe, 
please email us only at&nbsp; </FONT><A 
href=3D"mailto:courses at trilifecom.com.%20Communication%20Skills%20Training,=
%20Composition%20and%20Essay%20Writing%20and%20Comprehension,%20Professiona=
l%20Editing%20and%20Writing%20Services%20in%20SingaporeThank"><FONT 
face=3DVerdana size=3D1>courses at trilifecom.com.</FONT></A> 
<META content=3Dnone name=3D"Microsoft Theme"><FONT face=3DVerdana size=3D1=
>We apologise 
if you have unsubscribed and are still receiving emails from us. We need th=
e 
exact email address to unsubscribe. Thank you.</FONT> 
<DIV align=3Dcenter>
<CENTER>
<TABLE id=3DAutoNumber1 
style=3D"PADDING-RIGHT: 4px; PADDING-LEFT: 4px; PADDING-BOTTOM: 1px; PADDIN=
G-TOP: 1px; BORDER-COLLAPSE: collapse" 
borderColor=3D#000080 cellSpacing=3D0 cellPadding=3D0 width=3D600 bgColor=
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border=3D1>
  <TBODY>
  <TR>
    <TD width=3D"100%"><IMG height=3D69 
      alt=3D"Your Partners in Professional Communications" 
      src=3D"http://www.trilifecom.com/images/newlogo6.jpg" width=3D336 bor=
der=3D0> 
      <P class=3DMsoNormal></P>
      <P class=3DMsoNormal><IMG height=3D226 
      alt=3D"Achieve Higher Performance Customer Service Here!" 
      src=3D"http://www.trilifecom.com/images/comm.JPG" width=3D226 align=
=3Dright 
      border=3D0></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D1><I>=93No doubt emo=
tional 
      intelligence is more rare than book smarts but my experience says it =
is 
      more important in the making of a leader.=94</I> Jack Welch, Former C=
hairman 
      and CEO of General Electric</FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2><SPAN lang=3DEN-GB 
      style=3D"FONT-WEIGHT: 700; COLOR: black">What do customers really wan=
t? 
      </SPAN></FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2><SPAN lang=3DEN-GB 
      style=3D"COLOR: black">*&nbsp;&nbsp; To be fussed about? </SPAN></FON=
T></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2><SPAN lang=3DEN-GB 
      style=3D"COLOR: black">*&nbsp;&nbsp; To be treated like 
      royalty?</SPAN></FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2><SPAN lang=3DEN-GB 
      style=3D"COLOR: black">*&nbsp;&nbsp; To be attended to&nbsp;courteous=
ly? 
      </SPAN></FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2><SPAN lang=3DEN-GB 
      style=3D"COLOR: black">Our view is that it is none of the above. Cust=
omers, 
      like any other human being, wants to be <B>treated with empathy.</B> 
      </SPAN></FONT></P>
      <P class=3DMsoNormal><SPAN lang=3Den-gb><FONT face=3DVerdana size=3D2=
>They want to 
      feel that sales and service people have a </FONT></SPAN><SPAN lang=3D=
EN-GB 
      style=3D"COLOR: black"><FONT face=3DVerdana size=3D2><B>genuine conce=
rn for them 
      </B>and are looking for <B>=91real=92 solutions</B> <B>that will solv=
e their 
      problems. </B></FONT></SPAN></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2>We train sales and=
 service 
      people achieve these in <B>three ways:</B></FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2>a) They learn to b=
e 'real' or 
      'centred' in order to connect with customers. </FONT><SPAN lang=3DEN-=
GB 
      style=3D"COLOR: black"><FONT face=3DVerdana size=3D2>At the same time=
, they 
      <B>maintain their dignity</B> and are <B>happy to serve. 
      </B></FONT></SPAN></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2>b) They <B>experie=
nce 
      increase empathy</B> for others by increasing their emotional intelli=
gence 
      quotient (Participants take an online questionnaire, which generates =
a 
      report on areas participants can improve on, when communicating with 
      customers. Participants will use this report as a basis to improve th=
eir 
      communication skills with customers.)</FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2>c) They <B>impleme=
nt these 
      skills and knowledge by role playing</B> likely scenarios they encoun=
ter 
      daily with customers, with a view to <B>improving customer 
      relations.</B></FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2><SPAN lang=3DEN-GB 
      style=3D"COLOR: black"><B>This is a life-changing course.</B> 
      </SPAN></FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2><SPAN lang=3DEN-GB 
      style=3D"COLOR: black">Train your Sales and Service people to <B>full=
y</B> 
      <B>connect with customers </B>in our two-day course.</SPAN></FONT></P>
      <P class=3DMsoNormal><FONT face=3DVerdana size=3D2>The fee for the co=
urse is 
      $488/- plus an additional $100 for the proprietary Emotional Intellig=
ence 
      Report, slides and materials used. <B>SDF provides funding</B> for th=
e 
      course.</FONT></P>
      <P class=3DMsoNormal><SPAN lang=3DEN-GB 
      style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Verdana">For <B>full course, 
      registration and SDF funding details</B>, please visit our website at=
: <A 
      style=3D"COLOR: blue; TEXT-DECORATION: underline; text-underline: sin=
gle" 
      href=3D"http://www.trilifecom.com/">http://www.trilifecom.com</A>. 
      </SPAN></P>
      <P class=3DMsoNormal><SPAN lang=3Den-gb><FONT size=3D2><SPAN 
      style=3D"FONT-FAMILY: Verdana">P</SPAN></FONT></SPAN><SPAN lang=3DEN-=
GB 
      style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Verdana">lease also visit our =
website 
      for information on our other courses.</SPAN></P>
      <P class=3DMsoNormal><SPAN lang=3DEN-GB 
      style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Verdana">We look forward with =
great 
      pleasure to welcoming you to our course.</SPAN></P>
      <P class=3DMsoNormal><SPAN lang=3DEN-GB 
      style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Verdana">Yours sincerely</SPAN=
></P>
      <P class=3DMsoNormal><SPAN lang=3DEN-GB 
      style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Verdana">Merle Celine Magness 
      (Ms)</SPAN></P>
      <P class=3DMsoNormal><SPAN lang=3DEN-GB 
      style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Verdana">TriLife Communication=
s, 
      Singapore</SPAN></P>
      <P class=3DMsoNormal><SPAN lang=3DEN-GB 
      style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Verdana">Tel: 6581-0970 Email:=
 <A 
      style=3D"COLOR: blue; TEXT-DECORATION: underline; text-underline: sin=
gle" 
      href=3D"mailto:courses at trilifecom.com">courses at trilifecom.com</A></SP=
AN></P>
      <P class=3DMsoNormal><SPAN lang=3DEN-GB 
      style=3D"FONT-SIZE: 10pt; FONT-FAMILY: Verdana">website: <A 
      href=3D"http://www.trilifecom.com/">http://www.trilifecom.com</A></SP=
AN></P>
      <P class=3DMsoNormal><SPAN lang=3DEN-GB style=3D"FONT-FAMILY: Verdana=
"><FONT 
      size=3D1>This is a genuine advertisement. Should you wish to enquire =
about 
      our courses, change your email address or unsubscribe, please email u=
s at 
      <A style=3D"COLOR: blue; TEXT-DECORATION: underline; text-underline: =
single" 
      href=3D"mailto:courses at trilifecom.com">courses at trilifecom.com</A>. 
      </FONT></SPAN><FONT face=3DVerdana size=3D1>We apologise if you have 
      unsubscribed and are still receiving emails from us. We need the exac=
t 
      email address to 
unsubscribe.</FONT></P></TD></TR></TBODY></TABLE></CENTER></DIV>
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