Problems running on hp dual core processor

[jim-on-linux]

Python help,

I have a number of clients running a program built with 
python 2.5.  One has just purchased an HP with a duel 
core processor,  2.2G with .099g ram.

On the new hp, when they try to print they get an 
import error;
File win32ui.pyc line 12, in <module>
File win32ui.pyc, line 10, in _load
ImportError: DLL load failed:  The specified module 
could not be found.

The file is there The only difference I could find from 
their other machines is the processor.