Tempering Client Expectations (OT)

[Victor Subervi]

On Mon, Apr 12, 2010 at 10:29 AM, Tim Chase
<python.list at tim.thechases.com>wrote:

> your own inaccurate assumptions and answer those, please.
>>
>
>
> Heh, my wife and I joke that in those "can this marriage be saved"
> newspaper columns, every answer boils down to "communication is key".  Keep
> the customer tightly in the loop with regular communication -- frequent
> feedback regarding progress, costs, and whether your shared understanding
> coincides helps prevent developers from wandering off for 6months only to
> come back with 6mo of costs for a project that doesn't meet the client's
> expectations.  The customer may cut you off if progress is too slow or
> costly, but the earlier that happens, the less pain for both parties.
>

Yeah, that's pretty much where I'm seeing it, too. Parameterize customer
expectations as much as practicable up front so it's less painful down the
road.
Thanks,
beno

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