[Pythonmac-SIG] RE: Approved

Intervideo Tech Support support at intervideo.com
Sun Jun 1 02:26:44 EDT 2003


Thank you for e-mailing Intervideo WEB/RETAIL customer service.  If you
need OEM (bundled) support for an Intervideo product, please contact the
OEM for that information because we do not provide exhuastive support
for OEM versions of the program.  We do however, have a consumer
knowledge base available at

http://spt1.intervideo.com/html/search.html

and OEM customers can use it to get automated answers to some questions.

This message is an auto-response that is generated each time an e-mail
is sent to support at intervideo.com.  If you send multiple messages, you
will simply get multiple copies of this e-mail back.  Hours of operation
are Monday through Friday, 9:15 A.M. to 5:30 P.M., Pacific Standard
Time, closed on the weekends.  If you have e-mailed Intervideo on the
weekend, you will not get a response until Monday afternoon at the
minimum.  E-mails are answered in the order they are received and
attachments will be deleted without consideration.

For a faster response, please include your web order number in your
e-mail-it is typically a six or seven digit number.  Failure to include
this will result in a slower response time, possibly exceeding 48 hours.
If you have contacted a support representative in the past, please feel
free to e-mail that customer support representative directly with your
question.  If you have e-mailed in the latter half of the day, beyond 4
P.M., Pacific Standard Time, you will not get a response until the next
business day.

Regards,

Intervideo web/retail customer support





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