[spambayes-bugs] [ spambayes-Bugs-839831 ] Outlook locks up and disables TaskManager and reboot

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Wed Dec 3 03:08:06 EST 2003

Bugs item #839831, was opened at 2003-11-11 21:15
Message generated for change (Comment added) made by mhammond
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Category: Outlook
Group: Outlook 008
>Status: Closed
>Resolution: Wont Fix
Priority: 5
Submitted By: Gunnlaugur Thor Briem (gthb)
Assigned to: Mark Hammond (mhammond)
Summary: Outlook locks up and disables TaskManager and reboot

Initial Comment:
I just tried installing the SpamBayes Outlook plugin.
It seemed fine immediately after installation (I
installed with "have not prepared" option, and did no
initial training). I already had a PGP plugin
installed, and the McAfee VirusScan plugin. Have used
these for a year or more (about three months on this
computer), with no problems whatsoever.

I now tried to delete a couple of hundred emails from a
folder (not Inbox) by block-selecting them and using
shift-delete. An Outlook dialog came up saying it
failed to load plugin pgpExch.dll. I clicked OK. The
same dialog immediately came up, now specifying the
HawkEx.dll (which is McAfee VirusScan's DLL). I clicked
OK again. Same dialog came up with pgpExch.dll again.
This was an infinite loop.

The dialog is modal, so I can't get anywhere else in
Outlook or close it. I tried Ctrl-Alt-Del as well as
right-clicking the taskbar, to get the TaskManager up.
It did come up this first time, but its display was
incomplete. I managed to get Outlook displayed in the
Applications tab (all other tabs were empty) and tried
to kill it there, but nothing happened. I tried to
shutdown; it seemed to work but hung somewhere in the
shutdown process with an empty blue screen. 

After a hard reboot, I tried this again, and got the
exact same error in Outlook. It starts up OK, but fails
on this delete operation. But this time Task Manager
did not come up at all, and shutdown did not even start

This has the markings of an infinite loop. Since none
of the other components have ever given me any trouble,
the SpamBayes plugin seems like the obvious culprit,
although it is also possible that its presence somehow
triggers an infinite loop (or similarly manifested
problem) in the other add-ins.

The "Frequently Reported Bug List" mentions the PGP
freeware plugin, but I am using a commercial one (from
pgp.com) ... not that that makes it any more
trustworthy, but it's a different add-in and has never
given me any problems.


>Comment By: Mark Hammond (mhammond)
Date: 2003-12-03 19:08

Logged In: YES 

I'm not sure what we can do about this.  "background
processing" may make a difference.  I'd be happy to chat
with the PGP developers about this, but see nothing to imply
SpamBayes is doing anything it shouldn't.  Please reopen if
you feel this to be wrong.


Comment By: Gunnlaugur Thor Briem (gthb)
Date: 2003-11-11 21:24

Logged In: YES 

I just tried disabling the PGP add-in, restarting Outlook,
and doing the same operation (permanently deleting a couple
of hundred mails in one go). The problem did not come up. I
enabled the PGP add-in again, and did the same kind of
operation, and the problem did come up.

So yes, it does seem to occur only with the PGP add-in
active. It also seems to occur only with spambayes
installed, since I have been doing big deletes like this (I
get a lot of automated mail from CVS commits) for months,
with no problems, with PGP add-in active. That seems worth
looking into.


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