[spambayes-bugs] [ spambayes-Bugs-770397 ] Outlook hangs during
message download
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Wed Oct 22 20:13:34 EDT 2003
Bugs item #770397, was opened at 2003-07-13 04:27
Message generated for change (Comment added) made by balfbalf
You can respond by visiting:
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Category: Outlook
Group: None
Status: Open
Resolution: None
Priority: 5
Submitted By: Leonard Abbey (lba)
Assigned to: Mark Hammond (mhammond)
Summary: Outlook hangs during message download
Initial Comment:
Approx 1 on 8 to 10 times that I start Outlook with
SpamBytes filtering enabled Outlook Hangs part way
through the download of messages. Say at 31 of 50
messages.
Cancelling and restarting Outlook results in the same
problem at the same message count (31 of 50.)
If I turn off the filtering of SpamBytes the messages
download successfully.
Filtering the downloaded messages works fine on these
downloaded messages (although I don;t think it Moves
them to the designated folders - need to recheck to be
100% sure of this.)
Outlook has not previously experienced this problem
prior to installing SpamBytes.
I am running Windows XP Home edition - with most fixes
applied.
Outlook is Outlook 2000 SP-3 (9.0.0.6627)
Just looking at the Log file, is it possible that my Outlook
Filtering is moving messages before SpamBytes gets a
chance to analyse them? SpamBytes does seem to lag
a little behind the download by my casual observation.
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Comment By: Gerard Roche (balfbalf)
Date: 2003-10-23 00:13
Message:
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I get exactly the same thing. It always happens on message
number 31. I have to disable Spambayes, download my mail
then reenable spambayes to get my mail.
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Comment By: Mike Churchward (mchurch)
Date: 2003-09-19 18:01
Message:
Logged In: YES
user_id=311170
I updated to 8.1. Still the same problem. However, if I remove
all of the rules from the organize section, the problem goes
away. I had some rule to refile emails as they came in to
specific email addresses. Somehow, this causes the problem -
but only on my WIN98 with Outlook 2000.
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Comment By: Leonard Abbey (lba)
Date: 2003-09-17 21:59
Message:
Logged In: YES
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I have now been running version 8.1 alsmost since it
appeared. Not one instance of the problem has occured. I
have set the timer options, initially at a couple of seconds
but have been dropping it down gradually as it appears to be
successful.
I think at this stage the problem, for me at least, has been
cured. I have not made any other changes to my system So
looking good.
The latest vestion does appear to miss a few spam messages
that I would have thought were previously caught. That
needs mor investigation however.
Keep up the good work.
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Comment By: John Hood (john_hood)
Date: 2003-09-17 18:31
Message:
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Same problem when the folder being monitored is large, or
when the spam folder has a lot in it. Spambayes also hangs
when remote users are accessing Exchange server over a
modem. Left it for 1 hour 45 min, it never came back.
Running "Outlook /a" and reducing the size of the folder, then
re-enabling the Addin and restarting Outlook normally, will fix
the problem for the LAN users but not the modem users.
Running version 8 on Outlook 2002 on Win 2000 machines. 25
users testing it, only 6 problems, all the same as above.
Users love it. If you did one for Outlook Express, man, you
would be gods.
Also, I checked the reference to the "Configuration Guide"
and "Timer" There is no such reference in Configuration.htm,
can find nothing called "Configuration Guide" in the install
folder, in the site docs, or here. Ideas?
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Comment By: Mike Churchward (mchurch)
Date: 2003-09-15 21:58
Message:
Logged In: YES
user_id=311170
I am having the same problem using the latest version (8) on
Outlook 2000 and WIN98. Outlook is SR-1, 9.0.0.5414.
It seems to happen after Outlook has been running for a while
(1-4 hours). When I unistalled Spambayes. It went away.
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Comment By: Paul LeRoy (leroypa)
Date: 2003-09-15 00:01
Message:
Logged In: YES
user_id=410520
I also have the same problem with v.8 downloaded on
9/12/2003. Outlook hangs after downloading approx 3
messages. I turn off SpamBytes and same problem. I've
uninstalled SpamBytes and same problem. Prior to the
installation of SpamBytes, outlook was working just fine.
Paul
paleroy at pacbell.net
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Comment By: Mark Hammond (mhammond)
Date: 2003-09-04 23:41
Message:
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Please enable the "timer" - see the "configuration guide".
I suspect this will fix it. However, it is very strange,
and still not reported by anyone else I can recall.
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Comment By: Leonard Abbey (lba)
Date: 2003-09-04 08:56
Message:
Logged In: YES
user_id=820545
I'm now up to version 7 and the problem persists.
If I turn Spambayes off I never have any problem. With it on
it frequently hanges part way through the downloading.
I have obeserved that on several times the download hang at
message 31 of xxx. THis occurs too frequently to be
coincidental in my opinion.
If I start/stop/start/stop the download I can retreive all the
messages.
If I download the messages with SpamBayes off and then
filter them I again have no problems.
HELP HELP HELP
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Comment By: Leonard Abbey (lba)
Date: 2003-08-07 09:23
Message:
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Having update thru version5 and now 6 the problem still
occurs. Sam bypass applies. If I stp[ SpamBays the emails
can be downloaded, if not evertime I try it will hang at the
same email (ie cout of xx of yy) I have not been able to see
what actual email causes the problem at this stage.
Running the filter after a download works fine.
The log does not seem to show anything conclusive.
I do have McAfee running - current version.
I will try disabling it next time I get a hang. Note, the
incidence seems less frequent than originally reported.
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Comment By: Mark Hammond (mhammond)
Date: 2003-08-06 23:37
Message:
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http://mail.python.org/pipermail/spambayes/2003-August/006564.html
seems to blame McAfee. Is anyone else seeing this bug
running McAfee?
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Comment By: Hugh Brackett (hbrackett)
Date: 2003-08-04 15:42
Message:
Logged In: YES
user_id=837287
I had this problem when I was running Outlook on a virtual
desktop (vdesk.exe from the NT resource kit). As I recall it
filtered and moved already downloaded messages properly.
It might be relevant that the Office Assistant also does not
work correctly on virtual desktops.
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