[spambayes-bugs] [ spambayes-Support Requests-801756 ] Problems installing the addin on win xp pro

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Sat Sep 6 13:44:42 EDT 2003


Support Requests item #801756, was opened at 2003-09-06 21:44
Message generated for change (Tracker Item Submitted) made by Item Submitter
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=801756&group_id=61702

Category: Install Problem (example)
Group: None
Status: Open
Priority: 5
Submitted By: Erik Thorsen (passage)
Assigned to: Nobody/Anonymous (nobody)
Summary: Problems installing the addin on win xp pro

Initial Comment:
I have tried to look for support on the bug section and 

also on the documentation page. However, without any 

luck. 



Now I am looking for the answer by reporting it here. 

The case is as follows:



I started the installing and was prompted to close all 

outlook windows and also any word windows. 



Then I received a message to turn off my antivirus 

protection ( so I did, turning off NAV2002) 



I then came to the bright idea to cancel further 

installing and restart my comp. This to make sure I had 

no "hidden" open windows. 



After restarting the computer I get the following error 

message when trying to install:



You must close Outlook before Spambyes can be 

installed. 



Please close all Outlook windows ( Using file-> Exit and 

log off" if available) and click retry to continue or cancel 

to exit the installation. 



If the message persists after closing all outlook 

windows, you may need to log off from windows, and try 

again. 



I hope anyone can help me with solving the problem!!



Thank you



ps: I am not including any log files as I have not been 

able to install the program yet. I am using a win xp 

comp with office pro installed. Using NAV2002 antivirus

If you need further info, please contact me!

----------------------------------------------------------------------

You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=801756&group_id=61702



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