[spambayes-bugs] [ spambayes-Support Requests-801756 ] Problems
installing the addin on win xp pro
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noreply at sourceforge.net
Sat Sep 6 13:44:42 EDT 2003
Support Requests item #801756, was opened at 2003-09-06 21:44
Message generated for change (Tracker Item Submitted) made by Item Submitter
You can respond by visiting:
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=801756&group_id=61702
Category: Install Problem (example)
Group: None
Status: Open
Priority: 5
Submitted By: Erik Thorsen (passage)
Assigned to: Nobody/Anonymous (nobody)
Summary: Problems installing the addin on win xp pro
Initial Comment:
I have tried to look for support on the bug section and
also on the documentation page. However, without any
luck.
Now I am looking for the answer by reporting it here.
The case is as follows:
I started the installing and was prompted to close all
outlook windows and also any word windows.
Then I received a message to turn off my antivirus
protection ( so I did, turning off NAV2002)
I then came to the bright idea to cancel further
installing and restart my comp. This to make sure I had
no "hidden" open windows.
After restarting the computer I get the following error
message when trying to install:
You must close Outlook before Spambyes can be
installed.
Please close all Outlook windows ( Using file-> Exit and
log off" if available) and click retry to continue or cancel
to exit the installation.
If the message persists after closing all outlook
windows, you may need to log off from windows, and try
again.
I hope anyone can help me with solving the problem!!
Thank you
ps: I am not including any log files as I have not been
able to install the program yet. I am using a win xp
comp with office pro installed. Using NAV2002 antivirus
If you need further info, please contact me!
----------------------------------------------------------------------
You can respond by visiting:
https://sourceforge.net/tracker/?func=detail&atid=498104&aid=801756&group_id=61702
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