[spambayes-bugs] [ spambayes-Bugs-770397 ] Outlook hangs during message download

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Wed Sep 17 17:59:54 EDT 2003


Bugs item #770397, was opened at 2003-07-13 14:27
Message generated for change (Comment added) made by lba
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=770397&group_id=61702

Category: Outlook
Group: None
Status: Open
Resolution: None
Priority: 5
Submitted By: Leonard Abbey (lba)
Assigned to: Mark Hammond (mhammond)
Summary: Outlook hangs during message download

Initial Comment:
Approx 1 on 8 to 10 times that I start Outlook with 

SpamBytes filtering enabled Outlook Hangs part way 

through the download of messages. Say at 31 of 50 

messages.



Cancelling and restarting Outlook results in the same 

problem at the same message count (31 of 50.)



If I turn off the filtering of SpamBytes the messages 

download successfully.



Filtering the downloaded messages works fine on these 

downloaded messages (although I don;t think it Moves 

them to the designated folders - need to recheck to be 

100% sure of this.)



Outlook has not previously experienced this problem 

prior to installing SpamBytes.



I am running Windows XP Home edition - with most fixes 

applied.



Outlook is  Outlook 2000 SP-3 (9.0.0.6627)







Just looking at the Log file, is it possible that my Outlook 

Filtering is moving messages before SpamBytes gets a 

chance to analyse them?  SpamBytes does seem to lag 

a little behind the download by my casual observation.











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>Comment By: Leonard Abbey (lba)
Date: 2003-09-18 07:59

Message:
Logged In: YES 
user_id=820545

I have now been running version 8.1 alsmost since it 

appeared. Not one instance of the problem has occured.  I 

have set the timer options, initially at a couple of seconds 

but have been dropping it down gradually as it appears to be 

successful.



I think at this stage the problem, for me at least, has been 

cured. I have not made any other changes to my system So 

looking good.



The latest vestion does appear to miss a few spam messages 

that I would have thought were previously caught. That 

needs mor investigation however.



Keep up the good work.

----------------------------------------------------------------------

Comment By: John Hood (john_hood)
Date: 2003-09-18 04:31

Message:
Logged In: YES 
user_id=834988

Same problem when the folder being monitored is large, or 

when the spam folder has a lot in it.  Spambayes also hangs 

when remote users are accessing Exchange server over a 

modem.  Left it for 1 hour 45 min, it never came back.  

Running "Outlook /a" and reducing the size of the folder, then 

re-enabling the Addin and restarting Outlook normally, will fix 

the problem for the LAN users but not the modem users.   

Running version 8 on Outlook 2002 on Win 2000 machines.  25 

users testing it, only 6 problems, all the same as above.  

Users love it.  If you did one for Outlook Express, man, you 

would be gods.



Also, I checked the reference to the "Configuration Guide" 

and "Timer"  There is no such reference in Configuration.htm, 

can find nothing called "Configuration Guide" in the install 

folder, in the site docs, or here.  Ideas?

----------------------------------------------------------------------

Comment By: Mike Churchward (mchurch)
Date: 2003-09-16 07:58

Message:
Logged In: YES 
user_id=311170

I am having the same problem using the latest version (8) on 

Outlook 2000 and WIN98.  Outlook is SR-1, 9.0.0.5414.



It seems to happen after Outlook has been running for a while 

(1-4 hours). When I unistalled Spambayes. It went away.

----------------------------------------------------------------------

Comment By: Paul LeRoy (leroypa)
Date: 2003-09-15 10:01

Message:
Logged In: YES 
user_id=410520

I also have the same problem with v.8 downloaded on 

9/12/2003.  Outlook hangs after downloading approx 3 

messages.  I turn off SpamBytes and same problem.  I've 

uninstalled SpamBytes and same problem.  Prior to the 

installation of SpamBytes, outlook was working just fine.



Paul

paleroy at pacbell.net

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Comment By: Mark Hammond (mhammond)
Date: 2003-09-05 09:41

Message:
Logged In: YES 
user_id=14198

Please enable the "timer" - see the "configuration guide". 

I suspect this will fix it.  However, it is very strange,

and still not reported by anyone else I can recall.

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Comment By: Leonard Abbey (lba)
Date: 2003-09-04 18:56

Message:
Logged In: YES 
user_id=820545

I'm now up to version 7 and the problem persists.



If I turn Spambayes off I never have any problem. With it on 

it frequently hanges part way through the downloading.



I have obeserved that on several times the download hang at 

message 31 of xxx.  THis occurs too frequently to be 

coincidental in my opinion.



If I start/stop/start/stop the download I can retreive all the 

messages.



If I download the messages with SpamBayes off and then 

filter them I again have no problems.



HELP HELP HELP

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Comment By: Leonard Abbey (lba)
Date: 2003-08-07 19:23

Message:
Logged In: YES 
user_id=820545

Having update thru version5 and now 6 the problem still 

occurs. Sam bypass applies. If I stp[ SpamBays the emails 

can be downloaded, if not evertime I try it will hang at the 

same email (ie cout of xx of yy)  I have not been able to see 

what actual email causes the problem at this stage.

Running the filter after a download works fine.

The log does not seem to show anything conclusive.

I do have McAfee running - current version.  



I will try disabling it next time I get a hang.  Note, the 

incidence  seems less frequent than originally reported.

----------------------------------------------------------------------

Comment By: Mark Hammond (mhammond)
Date: 2003-08-07 09:37

Message:
Logged In: YES 
user_id=14198

http://mail.python.org/pipermail/spambayes/2003-August/006564.html

seems to blame McAfee.  Is anyone else seeing this bug

running McAfee?

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Comment By: Hugh Brackett (hbrackett)
Date: 2003-08-05 01:42

Message:
Logged In: YES 
user_id=837287

I had this problem when I was running Outlook on a virtual 

desktop (vdesk.exe from the NT resource kit). As I recall it

filtered and moved already downloaded messages properly.

It might be relevant that the Office Assistant also does not

work correctly on virtual desktops. 

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