[spambayes-bugs] [ spambayes-Bugs-833346 ] winfax + spambayes causes error upon exiting Outlook

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Mon Jan 19 22:46:55 EST 2004


Bugs item #833346, was opened at 2003-10-31 08:22
Message generated for change (Comment added) made by mhammond
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=833346&group_id=61702

Category: Outlook
Group: Outlook 008
Status: Open
Resolution: None
Priority: 5
Submitted By: Scott (secclest)
Assigned to: Mark Hammond (mhammond)
Summary: winfax + spambayes causes error upon exiting Outlook

Initial Comment:
Every time I exit Outlook I am greeted with

“Microsoft Outlook has encountered a problem and needs 
to close.  We are sorry for the inconvenience.”


Error signature:

AppName: outlook.exe	 AppVer: 10.0.4510.0
	 ModName: dccmsp32.dll
ModVer: 10.0.2000.929	 Offset: 00005346

I am running Windows XP Pro/Outlook XP both with the 
latest and greatest patches and updates.


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>Comment By: Mark Hammond (mhammond)
Date: 2004-01-20 14:46

Message:
Logged In: YES 
user_id=14198

I'm not sure if these are our specific issue, but:

http://service1.symantec.com/SUPPORT/faxprod.nsf/docid/2001110911391704
has information about a bug in WinFax 10.02 relating to
Office XP, and information how to obtain an upgrade, or work
around it.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;221201
has information about a bug in WinFax 9.02 relating to Office XP

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Comment By: DONNA P HAMMEL-DAVIS (dpdhamm)
Date: 2004-01-15 08:22

Message:
Logged In: YES 
user_id=932971

i was told by outlook and winfax folks that I need to 
completely uninstall ( they directed me to uninstallers on 
symantec and office websites) and remove all items for these 
programs from the registry, temp files, all folders,etc ( i did 
this with a microsoft technician..so best to call them) and 
then first install outlook and then winfax..the winfax tech said 
he was using the two programs without any difficulty. right 
now I have not reinstalled winfax..I am using Office 2003 
alone to see if any error occur and after about 5 days there 
are none  (the outlook error on exiting had been occurring 85-
100% of time).....I will rinstall winfax in the next day or so 
and see what happens and then will post...dpdhamm

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Comment By: Mark Hammond (mhammond)
Date: 2003-12-19 22:08

Message:
Logged In: YES 
user_id=14198

dccmsp32.dll is certainly a winfax DLL.  I'm afraid I have
no solution, but updating the summary accordingly.

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Comment By: DONNA P HAMMEL-DAVIS (dpdhamm)
Date: 2003-12-17 21:24

Message:
Logged In: YES 
user_id=932971

I have had this same problem and an told it is related to 
WINFAX integration with Outlook 2003 (never occurred before 
I upgraded to Outlook 2003;worked without problems in 
Outlook XP).
Can disable dccmsp32.dll or stop Winfax but are ther any 
better solutions?
Thanks.
dpdhamm

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Comment By: Tony Meyer (anadelonbrin)
Date: 2003-11-26 12:51

Message:
Logged In: YES 
user_id=552329

Could you attach your spambayes log files?  The 
troubleshooting guide has information about how to do this.

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You can respond by visiting: 
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