[spambayes-bugs] [ spambayes-Support Requests-1348816 ] spambayes stopped working - cannot fix

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Support Requests item #1348816, was opened at 2005-11-05 17:45
Message generated for change (Comment added) made by anadelonbrin
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Category: None
Group: None
Status: Open
Priority: 5
Submitted By: Marvin Levin (marvinlevin)
Assigned to: Nobody/Anonymous (nobody)
Summary: spambayes stopped working - cannot fix

Initial Comment:
SpamBayes stopped working and clicking the SpamBayes
button in Outlook doesn't do anything. I need to know
how to get it working again.

Environment:
Outlook 2002 (10.6515.6735) SP3
Windows XP Pro - 5.1(Build
2600.XPSP-SP2.gdr.050301-1519: Service Pack 2)

Problem description:
As stated above, SpanBayes has become inoperative. I
tried to upgrade to version 1.0.4 to see if that would
"kick-start: it, but that did nothing.

PC had been running v 1.0, SpamBayes was trained and
working, then suddenly it stopped filtering mail.
Clicking the SpamBayes button on Outlook does nothing.

I downloaded and installed 1.0.4 - no change. (After
installation, starting Outlook took no special action
-- as it did when I originally installed 1.0 earlier. I
then uninstalled SpamBayes. The button still showed in
Outlook [???].  I reinstalled 1.0.4 and still no
difference.

What I'm looking for from you:
Is there a recommended way to uninstall SpanBayes?
Should I even try?
How do I get SpamBayes to function again?
Can I do this without losing the knowledge of training?
(Are there specific files to save?}

Thanks in advance.
   -- Marvin

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>Comment By: Tony Meyer (anadelonbrin)
Date: 2005-12-07 09:42

Message:
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The toolbar not being removed on uninstall is a known issue,
see:
http://spambayes.org/faq.html#how-do-i-uninstall-the-plug-in

The OP says that he reinstalled SpamBayes, so this would not
be the issue here.  Unfortunately, I'm a little out of ideas
(you could try posting on spambayes at python.org, as there are
a few people there who don't monitor the trackers).

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Comment By: Marvin Levin (marvinlevin)
Date: 2005-12-07 04:30

Message:
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What darrinm is seeing is similar to my original problem -
after going through the "normal" methods to uninstall
SpamBayes and to clear the Outlook add-in, the SpamBayes
toolbar still was present but menus did not drop down.
Subsequent attempts to re-install didn't help.

FYI - In my case, this was all on a client's system and they
decided not to bother and to just use the built-in filtering
in Outlook 2003. So I never actually resolved the problem. 

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Comment By: Darrin Massena (darrinm)
Date: 2005-12-06 20:34

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My system DEP config is set to OptIn so and I doubt Outlook
opts in but just in case I disabled DEP and gave it a try.
The Spambayes plugin is still non-functional, even though
its toolbar is present (menus do not drop down).

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Comment By: Tony Meyer (anadelonbrin)
Date: 2005-12-05 22:17

Message:
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I don't suppose DEP is now enabled?  That usually causes
Outlook to crash, but I suppose it could maybe disable SB...

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Comment By: Darrin Massena (darrinm)
Date: 2005-12-05 06:07

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I'm seeing the same problem on a similar configuration (but
with Outlook 2003) which I first noticed after I installed
Visual Studio 2005. At the same time another Outlook plugin,
Newsgator, also stopped functioning.

The two failures are somewhat different though. In the case
of Newsgator, the plugin doesn't appear at all (on the
toolbar). Spambayes appears on the toolbar but clicking on
the "SpamBayes" button doesn't drop down the menu and
clicking on the "Spam" button does nothing.

I've verified that SpamBayes is not simply disabled by
Outlook (at least it isn't listed in the "About Microsoft
Outlook->Disabled Items" dialog) and that a simple setup.py
install doesn't fix the problem.

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Comment By: Tony Meyer (anadelonbrin)
Date: 2005-11-22 12:54

Message:
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Check to see if Outlook has disabled the plug-in. 
Help->About Microsoft Outlook->Disabled Items.

The recommended way to uninstall SpamBayes is via the
Add/Remove Programs Control Panel.  This will not remove
your training/configuration files.

If you want to back up your training data, the FAQ outlines
the files that you need.

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