[spambayes-bugs] [ spambayes-Bugs-1032744 ] Outlook 2003: does not "mark as read" in folder list

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Bugs item #1032744, was opened at 2004-09-22 11:43
Message generated for change (Comment added) made by kpitt
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Category: Outlook
Group: Binary 1.0rc2
Status: Open
Resolution: None
Priority: 5
Submitted By: Ducem Barr (ducembarr)
Assigned to: Nobody/Anonymous (nobody)
Summary: Outlook 2003: does not "mark as read" in folder list

Initial Comment:
I recently switched to Outlook 2003 SP1 and re-run the
SpamBayes configuration wizard. Everything works fine,
but I noticed that Spambayes has stopped marking spam
messages as read, although the option is set.

To be more specific: messages are marked as not read in
the folder list (i.e. folder name is set bold and
number of unread mails is shown), but the message
appears as read inside of the folder.

This applies to messages filtered automatically in the
Inbox. On the other hand, "Junk suspects" stay unread
on both accounts even when classified manually as spam
via "Delete as Spam".

I searched the help files, FAQs and bug messages and
have found nothing so far. Has anyone got a solution
for this weird behavior ?


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>Comment By: Kenny Pitt (kpitt)
Date: 2005-01-26 12:45

Message:
Logged In: YES 
user_id=859086

The default behavior for the "Junk E-mail" folder in Outlook
2003 is to display the total number of messages, not the
number of unread messages.  In this mode, Outlook will bold
the folder name if there are *any* messages in the folder,
and the number to the right of the folder name will be the
total message count.

This can be a little confusing because if you do a
right-click/Properties on the "Junk E-mail" folder, Outlook
may tell you that it is showing number of unread messages
even though it isn't.  If you switch the setting to show
total and close the Properties dialog, then open it again
and change the setting back to show unread then the setting
should get changed.

The easiest way to tell the difference is to look at how the
number is displayed.  If the number is in square brackets
(e.g. "[2]") then you are seeing the total number of
messages.  If the number is in normal parentheses (e.g.
"(2)"), then you are seeing the number of unread messages.

Regarding marking messages as read when you click "Delete as
Spam", this is controlled by a different setting than
marking classified spam as unread.  Look on the Training tab
in SpamBayes Manager.  In the Incremental Training section,
you should see a setting for "Clicking 'Delete as Spam'
button should".  Is this set to "mark the message as read"
or to "not change the message"?

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Comment By: Ducem Barr (ducembarr)
Date: 2005-01-26 05:49

Message:
Logged In: YES 
user_id=880328

I repeat, to me it is no "lag behind" problem.

Although "Mark spam as read" is on, spam is only marked read
in the right-hand panel, not in the folder list.

Following your suggestion, I left some messages for hours in
the Junk E-Mail folder, waiting for a lag to manifest.
Nothing happened.

In the meantime, I have updated to 1.0.1 ; that changed
nothing with respect to this problem, though.

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Comment By: Tony Meyer (anadelonbrin)
Date: 2005-01-16 22:27

Message:
Logged In: YES 
user_id=552329

I believe this is a case of the rather common problem where
Outlook updates lag behind where they should be.  It occurs
with Outlook 2002 (I see it) as well as 2003 - always
Exchange, I think.

Unfortunately, no-one seems to have a solution at this point
in time.

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Comment By: Ducem Barr (ducembarr)
Date: 2004-10-15 04:54

Message:
Logged In: YES 
user_id=880328

Thanks, anadelonbrin, for the enquiry.

No, the Outlook folder list does not lag behind in anything
else but SpamBayes. And yes, it is a local pst, pulling
emails from a pop3 server. Background filtering is on (2 & 1
secs), only for folders that receive new mail. Spambayes has
produced zero error messages. I use 1.0 rc2.

Any ideas what causes the bug ?

Ducem.

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Comment By: Tony Meyer (anadelonbrin)
Date: 2004-10-12 23:07

Message:
Logged In: YES 
user_id=552329

This sounds like something Outlook is doing, rather than
SpamBayes.  Essentially the problem is that the message is
marked as read, but the folder list isn't updated, right?

(To mark as read with the "Delete as Spam" button, you have
to turn a separate option on, in the Training tab of the
SpamBayes Manager).

Do you ever see the folder list lagging behind when you
manually mark messages as read?  Is this a local pst, IMAP
server, Exchange, hotmail...?

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