[spambayes-bugs] [ spambayes-Bugs-828669 ] Toolbars refuse to work after reset

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Thu Dec 7 19:11:07 CET 2006


Bugs item #828669, was opened at 2003-10-23 00:27
Message generated for change (Comment added) made by vicroberts
You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=828669&group_id=61702

Please note that this message will contain a full copy of the comment thread,
including the initial issue submission, for this request,
not just the latest update.
Category: Outlook
Group: None
Status: Closed
Resolution: Fixed
Priority: 5
Private: No
Submitted By: William Hughes (w_hughes)
Assigned to: Mark Hammond (mhammond)
Summary: Toolbars refuse to work after reset

Initial Comment:
I noticed the toolbar was not working and followed your 
instructions about removing it and then I checked the 
log file for an error. See the attached log file.

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Comment By: Victor Roberts (vicroberts)
Date: 2006-12-07 13:11

Message:
Logged In: YES 
user_id=1663217
Originator: NO

Can someone please explain what "refuse to work after reset" means?  I
have a problem where the SpamBayes "Delete as Spam" button will
_sometimes_ not move a message from the Inbox or Suspect SPAM box.   I'm
using Outlook 2000, SpamBayes 1.0.4 and Windows 2000.  Outlook is reading
mail from a POP3 server. 

  

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Comment By: Tony Meyer (anadelonbrin)
Date: 2005-07-11 02:23

Message:
Logged In: YES 
user_id=552329

Have you checked your logs to see if it is a dead database,
as was the problem for this person?

If it's not, could you open a new tracker and attach your
most recent logs?

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Comment By: Mark_R (mark_rosselli)
Date: 2005-07-08 09:33

Message:
Logged In: YES 
user_id=1309536

Today, I too found that my SpamBayes toolbars were no longer
working, although filtering was taking place as usual on
incoming messages. I first reset the SB toolbar (as
described in the Troubleshooting Guide); that didn't work,
so I removed the outcmd.dat file as recommended. Tried doing
this a) and then restartign Outlook and then when this
failed I re-deleted the .dat file and restarted the PC.
Toolbars still don't work! 

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Comment By: jwhited (jimmywhited)
Date: 2004-11-07 21:31

Message:
Logged In: YES 
user_id=1104558

This did in fact fix my problem as well.  I can't find my old log 
files or else I'd post them.  I have been running SpamBayes 
after doing this "fix" for 2 days now and it appears to be 
working fine.  If the problem resurfaces, I'll post a new tracker 
and reference this defect ID as well.  In any event, here are 
the steps I took to fix/work-around the problem -- 
1. Remove the toolbars from Outlook, then closed outlook.
2. I did a complete uninstall using the SpamBayes uninstall 
program (not Windows uninstall).
3. Manually deleted the C:\Program Files\SpamBayes folder and 
left over files.
4. Manually deleted the outcmd.dat file in the profile 
directories.
5. Manually deleted the SpamBayes folder in the profile 
directories.
6. Reinstalled SpamBayes
7. Trained using existing Ham and Spam that SpamBayes had 
filtered out before.

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Comment By: Tony Meyer (anadelonbrin)
Date: 2004-11-07 18:41

Message:
Logged In: YES 
user_id=552329

I'll look into the issue of having to delete the files
manually, thanks.

Closing this, as I'm fairly sure that this will also solve
'jimmywhited''s problem, too, and this tracker is getting
cluttered with several different problems.

If anyone here is still having problems, please open a new
tracker with all the revelant info and a copy of your most
recent log.  Thanks!

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Comment By: Joe (joewagner501)
Date: 2004-11-05 08:39

Message:
Logged In: YES 
user_id=1152649

I retrained from scratch but that didn't work either. Then I 
decided to take your information about it being a database 
issue one step further and went to the folder with the 
database files and deleted them all. Then I restarted Outlook, 
set up SpamBayes from scratch and the buttons are working 
again. You were absolutely correct about the database being 
the issue but it seems the files need to be deleted before 
retraining. Thanks for the help. I really appreciate it.

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Comment By: Tony Meyer (anadelonbrin)
Date: 2004-11-04 17:24

Message:
Logged In: YES 
user_id=552329

joewagner501: have you tried retraining from scratch?  Your
problem (and jimmywhited) sounds most like a database
problem (since filtering is still working).

Could you also either post a copy of your most recent log
file here or open a new tracker with it attached?

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Comment By: Joe (joewagner501)
Date: 2004-11-04 13:17

Message:
Logged In: YES 
user_id=1152649

I have had this same exact issue after using the program for 
only two days. At first the buttons worked fine but the last 
two days they are not working. The program is still filtering 
email but I can't identify items in the junk suspects folder as 
being junk or not using the buttons. I have taken all the 
steps to remove the buttons and reinstal them but nothing 
has worked. I am using XP Pro SP2 and the latest version of 
SpamBayes.

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Comment By: jwhited (jimmywhited)
Date: 2004-08-15 17:02

Message:
Logged In: YES 
user_id=1104558

I to am having this problem.  This seems to be related to, but 
not an exact duplicate of bug ID 964537.  Email filtering seems 
to be working fine; however, if I click <Delete as Spam> or 
<Recover From Spam> nothing happnes.

I originally had 1.0rc1 so I upgraded to 1.0rc2 hoping this 
would fix the problem.  It didn't.

Next I tried deleting the toolbar, per troubleshooting 
instructions -- right-click on toolbars, Customize, highlight 
spam-bayes, delete, close outlook, reopen outlook so toolbars 
would be recreated.  This didn't help.

Next I tried renaming outcmd.dat so outlook would reset all the 
toolbars and also tried deleting the toolbar after that, which 
did not work.

The last thing I tried was retraining the DB with the rebuild 
entire DB option checked.  I saw the message writing 
database, but it never changed after several minutes.  I hit 
the close button and closed the SpamBayes Manager, but the 
toolbars still did not work.  I have the logs prior to retraining 
the DB and after if you want me to send them (I do not see a 
place where I can attach them in this followup addition).  I 
can also send the DB file if need be.

System Config (I can send a system.nfo file):
  Windows XP w/SP-1 applied
  Outlook 2002 SP-2
  

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Comment By: Paul (pfbpaul)
Date: 2004-05-24 18:23

Message:
Logged In: YES 
user_id=1048938

I too am down with SpamBayes because of this.

I have completely uninstalled and reinstalled both SpamBayes 
and Outlook, and  the "dead" toolbars still exist.

I am getting no spam filtering either.

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Comment By: Owen Mathias (jesse_custer)
Date: 2003-12-15 16:35

Message:
Logged In: YES 
user_id=931849

I have the same issue. Tried everything. Uploaded a log to 
the list.

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Comment By: William Hughes (w_hughes)
Date: 2003-11-03 18:58

Message:
Logged In: YES 
user_id=892918

Another interesting tidbit: Throughout the day I randomly try 
the toolbar to see if it works, but it never does. However 
today, on one occasion it did it work. It has not worked since.

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Comment By: William Hughes (w_hughes)
Date: 2003-11-01 12:26

Message:
Logged In: YES 
user_id=892918

I sent the db file to your other address.  I retrained the db. 
however I don't know if it was successful as the Dialog box 
said &quot;Saving: Writing database&quot; but it never changed the msg. 
I don't know if this is typical behavior or not. After doing this 
there appears to be no change in the functioning of the 
program, meaning that it is still filtering spam although my 
guess is that it is somehow not doing it as effectively as it 
should becuase the number of spam msgs that are appearing 
in my inbox is significant (approx 20) as opposed to 3 or 4 
when it was working flawlessly. 

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Comment By: Mark Hammond (mhammond)
Date: 2003-10-31 00:59

Message:
Logged In: YES 
user_id=14198

mhammond at users.sourceforge.net should be fine.

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Comment By: William Hughes (w_hughes)
Date: 2003-10-30 23:59

Message:
Logged In: YES 
user_id=892918

I just learned that the max file size is 256K and this file is 
almost 1 meg zipped. I could not locate an email address to 
send it to you directly. Please advise.

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Comment By: William Hughes (w_hughes)
Date: 2003-10-30 23:52

Message:
Logged In: YES 
user_id=892918

For some reason I got an invalid file type error when 
submitting  the db file using its original name so I am trying it 
again zipped.

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Comment By: William Hughes (w_hughes)
Date: 2003-10-30 23:47

Message:
Logged In: YES 
user_id=892918

Here is the file you requested. However you should know that 
I the first thing I did after I tried all the toolbar fixets was to 
retrain the database.  It had no effect. I am going to retrain 
it now. Do you want a copy of the db file after I train it?

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Comment By: Mark Hammond (mhammond)
Date: 2003-10-26 18:38

Message:
Logged In: YES 
user_id=14198

This appears to be a duplicate of
https://sourceforge.net/tracker/index.php?func=detail&amp;aid=807217&amp;group_id=61702&amp;atid=498103,
which mentions the same error that appears in your log.  The
only solution I know of at the moment is to go to the
&quot;Training&quot; tab, and do a complete re-train.  If you could
possibly attach a copy of your &quot;default_bayes_database.db&quot;
before you do this, I would appreciate it - either mail it
directly to me, or attach it here.

However, that doesn't explain why you can't use the
toolbars.  The only reference to the toolbars is &quot;Creating
new SpamBayes toolbar to host our buttons&quot;, which is what we
expect after clobbering outcmd.dat.  Are there any messages
regarding toolbars in subsequent startups?


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Comment By: William Hughes (w_hughes)
Date: 2003-10-26 14:24

Message:
Logged In: YES 
user_id=892918

Toolbar Still Does Not Work...This problem developed while I 
was running version 6.xx.  I installed the latest version 
avaliable. No change in symptoms. I closed Outlook and 
deleted the file outlook.dat and rebooted the computer. 
Symptoms remain the same: It is filtering messages but the 
toolbar does not work.

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Comment By: William Hughes (w_hughes)
Date: 2003-10-24 12:02

Message:
Logged In: YES 
user_id=892918

Here is some more information. SpamBayes is filtering 
messages. The toolbar does not work. I have tried all the 
fixets listed including deleting the file outlook.dat.  Toolbar 
still does not work.  If there are tests you would like me to 
run to help, please let me know.  w_hughes

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You can respond by visiting: 
https://sourceforge.net/tracker/?func=detail&atid=498103&aid=828669&group_id=61702


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