[spambayes-bugs] [ spambayes-Bugs-1835536 ] Office/Outlook SP3 Breaks Spambayes

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Bugs item #1835536, was opened at 2007-11-21 03:48
Message generated for change (Comment added) made by raymondg
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Category: Outlook
Group: 1.0.4
Status: Open
Resolution: None
Priority: 5
Private: No
Submitted By: Raymondg (raymondg)
Assigned to: Mark Hammond (mhammond)
Summary: Office/Outlook SP3 Breaks Spambayes

Initial Comment:
Immediately after installing Office 2003 SP3, Spambayes stopped working on Outlook 2003.  Tried 1.0.4 and 1.1A.  Both are disabled in Outlook.  

Reference MSKB article 938814
http://support.microsoft.com/?kbid=938814


Spambayes log:

Loaded bayes database from 'C:\Documents and Settings\xxxxxxx\Application Data\SpamBayes\default_bayes_database.db'
Loaded message database from 'C:\Documents and Settings\xxxxxxxx\Application Data\SpamBayes\default_message_database.db'
Bayes database initialized with 1675 spam and 1746 good messages
SpamBayes Outlook Addin Version 1.1a3 (April 2007)
on Windows 5.1.2600 (Service Pack 2)
using Python 2.4.4 (#71, Feb  5 2007, 15:24:39) [MSC v.1310 32 bit (Intel)]
Log created Tue Nov 20 22:22:36 2007
*** SpamBayes is NOT enabled, so will not filter incoming mail. ***
pythoncom error: Failed to call the universal dispatcher

Traceback (most recent call last):
  File "win32com\universal.pyc", line 177, in dispatch
  File "win32com\server\policy.pyc", line 332, in _InvokeEx_
  File "win32com\server\policy.pyc", line 659, in _invokeex_
  File "win32com\server\policy.pyc", line 593, in _invokeex_
  File "addin.pyc", line 1365, in OnStartupComplete
  File "win32com\client\dynamic.pyc", line 496, in __getattr__
exceptions.AttributeError: <unknown>.Explorers
pythoncom error: Unexpected gateway error

Traceback (most recent call last):
  File "win32com\universal.pyc", line 177, in dispatch
  File "win32com\server\policy.pyc", line 332, in _InvokeEx_
  File "win32com\server\policy.pyc", line 659, in _invokeex_
  File "win32com\server\policy.pyc", line 593, in _invokeex_
  File "addin.pyc", line 1365, in OnStartupComplete
  File "win32com\client\dynamic.pyc", line 496, in __getattr__
exceptions.AttributeError: <unknown>.Explorers
SpamBayes - Disconnecting from Outlook
Session:
Messages classified: 0
Total:
Messages classified: 0
Addin terminating: 0 COM client and 1 COM servers exist.


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>Comment By: Raymondg (raymondg)
Date: 2007-11-21 16:26

Message:
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Originator: YES

I thought the KB article may be relevant as it mentions COM add-ins that
are disabled after applying Office 2003 SP3.  If that is not the case, OK,
but has anyone else reported this problem, and is there a fix?  Bug report
1811774 looks like similar problem (also using Outlook 2003 SP3).  
Spambayes toolbar buttons are there but do not respond at all when clicked.
No way to delete spam or recover messages from spam.  Can't run Spambayes
config manager. Outlook 2K3 Toolbar options for Spambayes are grayed out. 
Happened immediately after installing Office 2K3 SP3.

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Comment By: Mark Hammond (mhammond)
Date: 2007-11-21 04:41

Message:
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Is there any reason to believe MSKB article 938814 is relevant here?   I
can't see one.  Not having an 'explorers' object would cripple things, so
ignoring this error isn't really an option, and sadly I skipped 2003 and
only have 2007.

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Comment By: Raymondg (raymondg)
Date: 2007-11-21 04:39

Message:
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Yes, I followed all of the suggestions on the troubleshooting page.  Tried
several times for 1.0.4 and 1.1a before posting.

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Comment By: Skip Montanaro (montanaro)
Date: 2007-11-21 04:26

Message:
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Originator: NO

Assigning to Mark.  Have you checked the troubleshooting guide? 
http://spambayes.svn.sourceforge.net/viewvc/*checkout*/spambayes/trunk/spambayes/Outlook2000/docs/troubleshooting.html

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