[spambayes-dev] Automatically generated bug reports from sb_server

[Tony Meyer]

> We could set the subject to something like
>     "POP3 Proxy Problem: <problem summary here>"
> That *might* encourage people to change the subject, and we'll be able
> to see very quickly if people aren't paying any attention to it.

After reading mail today, I'm no longer hesitant - the identical subject
messages have got to go.  The code makes a (rudimentary) check to make sure
that the user has entered in what's necessary (so we don't get lots of
"...My problem is [DESCRIBE YOUR PROBLEM HERE]" messages), so I'll get it to
confirm that they've done something with the subject as well.

> One of the problems we have consistently is people not 
> providing enough information about their problem. 
> IIRC, one of the purposes for doing
> the bug report feature was to give users a template that 
> would encourage them to provide the necessary info.  I don't
> think pointing them directly at SourceForge would do that
> unless there is some way to
> automatically add some template headings when opening the page.

Ah, good point - I hadn't thought about that.

> Is there any possibility of providing them a form to fill in 
> through the sb_server UI and then submitting that info directly as a 
> SourceForge bug instead of emailing it to the list?  I think most of us 
> subscribe to the spambayes-bugs list anyway, so we would still get
> e-mail notification.

Probably not, because you have to be logged in to sourceforge to submit a
bug (well, we can turn that off in the admin settings I think, but it's
presumably there for a reason).  I'll forget about that idea :)

> Sorry, I haven't looked closely enough at the feature or the reports
> received so far to provide any more input. 

No worries :)

> I do bring up the proxy from
> time to time, and I'll try to remember to look at this more.

Thanks :)  (Note that if you ever want to test the reporting, you can change
the address it sends to in ui.html (if you have resourcepackage to
regenerate ui_html.py), so it (for example) sends to you, rather than the
list.)

=Tony Meyer