[spambayes-dev] FW: [Spambayes] Delete As Spam - Doesn't always work

[Tim Peters]

Does this log file ring bells with anyone?  I haven't seen errors coming out
of GetHTMLFromRTFProperty before.

Geoff, you may have intended to attach the email message you couldn't delete
as spam, but no such attachment arrived -- just the log file.


[fwd'ed with permission]

[Geoff Campbell]
> Hi Tim -
>
> Attached is the latest log file (only one I could find), and also the
> email message that I couldn't "Delete as Spam".  In trying to solve
> the problem, I upgraded to the latest SpamBayes version - that may
> have wiped out the log of when the message originally came in.
>
> Anyway, thanks for you help.
>
> Geoff Campbell
>
>
> -----Original Message-----
> From: Tim Peters [mailto:tim.one at comcast.net]
> Sent: Thursday, February 19, 2004 1:59 PM
> To: geoff at controlg.com
> Cc: spambayes at python.org
> Subject: RE: [Spambayes] Delete As Spam - Doesn't always work
>
>
> [Geoff Campbell]
>> Sometimes (very rarely) when I select an obvious spam message and
>> "click" on "Delete As Spam", nothing happens.  It seems that the
>> message is "SpamBayes proof"!  This happens once every several days,
>> but I can't see a pattern.  Using Outlook 2002 (SP-1).  Would be
>> happy
>
>> to send you a representative email.

> That would be good.  There's probably a helpful (to us <wink>) message
> in your SpamBayes log file whenever this happens.  A real problem is
> that Outlook destroys the exact structure of incoming email, so you
> may not actually be able to give anyone else an email that reproduces
> the problem. When "nothing happens" in an otherwise-working
> SpamBayes, the usual cause is that the email is so badly formed
> (violates so many standards about how email *should* be constructed)
> that the SpamBayes email parser gives up trying to make any sense of
> it.  If that's what's happening, you will find helpful (to us)
> information in your SpamBayes log file.

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