[spambayes-dev] new FAQ needed

[Peter Bishop]

I have been monitoring the spambayes list and helping out some of the
spambayes users for a couple of months.

Some of the least frequently answered questions are related to the response
below.  I recommend that this answer be reformatted into a FAQ and added to
the FAQ list under "reinstalling SpamBayes".  The information below should
be included in the "Addin doesn't load" section of the Troubleshooting Guide
that is installed with the product. (It would be good to have some
verification from more knowledgable SpamBayes people that this info is
good.)

I suspect this is not the right issue to raise on this list, but I need help
figuring out how to help get this done, or get the ball rolling to get it
done.

Peter Bishop
-----Original Message-----
From: spambayes-bounces at python.org [mailto:spambayes-bounces at python.org] On
Behalf Of Klieg
Sent: Tuesday, February 06, 2007 5:31 PM
To: spambayes at python.org
Subject: Re: [Spambayes] spambayes quit working and won't reinstall


You have likely corrected this by now, but I encountered a similar
difficulty. SpamBayes quit working. The menu bar in Outlook still showed the
controls, however they did not respond. I tried re-installing the product
and it showed registered in the log, however still did not work.

I un-installed the product, deleted the menu from Outlook, then re-installed
the product.

It still did not work. WHen I tried to turn on the COMM addin in Outlook by
checking the addin under Tools > Options > Other > Advanced Options > Comm
Addins, still nothing. When going back into the Comm addins options, the
checkbox was un-checked.

Then I selected the Spambayes item in the Comm add-ins option window and
selected 'Remove'. I then selected 'Add' to add in the SpamBayes addin. In
the file dialogue box, you need to navigate to the addin under program files
> Spambayes > Bin > outlook_addin.dll.

The addin takes a little while to install at this point, then the Spambayes
menu items should show up.

You'll need to re-configure some of the Spambayes setup, then things should
be back in working order.


Norm Dingle wrote:
> 
> I am running Outlook 2003 and had Spambayes running fine.
> 
> All of a sudden it quit working. I have read the trouble shooting 
> manual and nothing seems to work.
> 
> I have uninstalled Spambayes and reinstalled several times.
> 
>  
> 
> The log file says it is registered.
> 
>  
> 
> When I go to the Advanced options/Comm Addinns dialog Spambay show in 
> the list but unchecked.
> 
> I check it and then restart Outlook. No Spambayes. The addin dialog 
> then shows it unchecked again.
> 
>  
> 
> Right now I don't have any other ideas about what to try.
> 
>  
> 
> Thanks
> 
> Norm
> 
>  
> 
> 
> --
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>  
> 
> _______________________________________________
> Spambayes at python.org
> http://mail.python.org/mailman/listinfo/spambayes
> Check the FAQ before asking: http://spambayes.sf.net/faq.html
> 

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