[Spambayes] Microsoft Press Technical Support (KMM136966V99904L0KM)

Microsoft Press Input mspinput at microsoft.com
Thu Aug 21 15:11:02 EDT 2003


Microsoft Press Reader:

Thank you for contacting the Microsoft Press Technical Support Team. Your input is important to ensure that Microsoft Press books meet or exceed your expectations. New error reports, comments, and ideas will be researched and considered for future printings or editions of the appropriate title(s).

Please note: In an effort to reduce email volumes to our customers, we will only respond directly to messages not covered by the ADDITIONAL INFORMATION section found below.

You will find known book errors and corrections on the World Wide Web at:

  http://www.microsoft.com/mspress/support/

We appreciate the time you have taken to send your feedback to us. Thank you for your interest in Microsoft Press Products!

Sincerely,
The Microsoft Press Technical Support Team





ADDITIONAL INFORMATION
=====================

The following information answers some common questions about Microsoft Press books.

 - How do I find pre-sales or ordering information about a book?
 - How can I get a replacement for my damaged book?
 - How can I get a replacement for my damaged or lost CD-ROM?
 - Where can I find information on book errors and corrections?
 - Where can I get information about Microsoft certification exams?
 - Where can I get support for a Microsoft software product?


How do I find pre-sales or ordering information about a book?
-------------------------------------------------------------
For questions regarding the content of our products, or for information to help you select the books that best fit your needs, please visit the Microsoft Press Web site at:

     http://www.microsoft.com/mspress/

In the United States of America, you can also call Microsoft Press Sales at 1-800-MS-PRESS (1-800-677-7377). Outside the United States, please contact your local Microsoft Press distributor or subsidiary. A list of international distributors and subsidiaries is available at the following Microsoft Press Web site:

     http://www.microsoft.com/mspress/worldwide/


How can I get a replacement for my damaged book?
------------------------------------------------
If your Microsoft Press book has missing, illegible, or improperly sequenced pages, you can exchange it by following this procedure:

1.  If you have NOT opened any CD-ROM or disk pack that came with the book, please exchange the book for a new copy at the store where it was purchased.

2.  If you HAVE opened the CD-ROM or disk pack, please ask the store where it was purchased if they will exchange it for you. If not, please call 1-800-MS-PRESS (1-800-677-7377) in the United States.  A Microsoft sales representative will assist you in ordering a replacement book. Please note that you will be asked to ship the original book to Microsoft Press.

Outside the United States, please contact your local Microsoft Press distributor for further information.  A list of Microsoft Press distributors and subsidiaries is available at the following Microsoft Press Web site:

   http://www.microsoft.com/mspress/worldwide/


How can I get a replacement for my damaged CD-ROM?
----------------------------------------------------------
If your CD-ROM is clearly physically defective (cracked, badly warped, contains a deep scratch, etc.), you can exchange it for a replacement CD-ROM in the United States of America by calling Microsoft Press at 1-800-MS-PRESS (1-800-677-7377).

If you are outside the United States of America, please contact your local Microsoft Press distributor or subsidiary. For a list of distributors, please connect to the Microsoft Press Web site at:

     http://www.microsoft.com/mspress/worldwide/

IMPORTANT: Replacing the CD-ROM will not solve any software related issues. Therefore, replacement should be considered only if the Setup program fails and if there are no other known problems posted on the Microsoft Press Technical Support Web site at:

    http://www.microsoft.com/mspress/support/

Unfortunately we currently cannot provide CD-ROM contents via the Web due to legal considerations. However, individual file patches are posted on the Internet when appropriate. Please refer to the Microsoft Press Technical Support Web site for further information.


Where can I find information on book errors and corrections?
------------------------------------------------------------
Microsoft Press provides all known correction information to the public through the Microsoft Knowledge Base. To see if your question has already been answered, please check the Knowledge Base via the Microsoft Press Technical Support Web site at:

     http://www.microsoft.com/mspress/support/search.asp

New comments or problem requests will be researched and considered for future reprints and editions. Corrections will be noted for future printings of the book and posted to the Knowledge Base.


Where can I get information about Microsoft certification exams?
----------------------------------------------------------------

For questions about Microsoft certification exams, including certification definitions, exam requirements, and exam preparation guides, please visit the Microsoft Training and Certification Web site at:

     http://www.microsoft.com/traincert/mcp/default.asp


Where can I get support for a Microsoft software product?
---------------------------------------------------------
For technical support information not related to a Microsoft Press product, please check the Microsoft Product Support Web site at:

     http://support.microsoft.com/

The Knowledge Base is a key technical support resource provided by the Microsoft Product Support Web site. You can also directly connect to the Knowledge Base at:

     http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBHOWTO

The Knowledge Base is also available to all customers through Microsoft TechNet and other sources.

For further information about accessing the Microsoft Knowledge Base or for a list of Microsoft Product Support phone numbers and other support resources, please visit:

     http://support.microsoft.com/

If you need replacement media for any Microsoft software, in the United States, please call 1-800-360-7561.

Outside the United States, for support information specific to your location please refer to the Microsoft Web site at:

     http://support.microsoft.com/common/international.aspx



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