[Spambayes] Autoreply: Your details

[Support at nraonline.com]

Dear Valued NRA Online Customer;

Thank you for writing the NRA Online ISP support team.  We have received your email and would like to offer the following information to better assist you with your time online with us.

You can view and change your account information, change your payment information (updating credit card number, expiration date, etc.), add, change or delete secondary email accounts, and view tutorials to assist you with troubleshooting some basic configuration issues by going to:

http://members.nraonline.com  and then logging in with your username and password.  

To view the latest list of access numbers available in your calling area, please go to 

http://portal.nraonline.com/pop/findPOPS.asp.

Below are some helpful settings reminders to assist you further:

Authentication Login- Connecting to the internet
(Use this format if you are using dialup networking/network connection instead of the NRA Online software)

Username:  yourusernamehere.nraonline at ispdial.org
Password:  Your account password 

NOTE:  Usernames and passwords are case sensitive. If you have a username that has capital letters, you will need to use the exact same username as you created it.


If you are using the NRA Internet Dialer Software, the username format is:

yourusernamehere (the name that you selected for your username when you signed up ONLY).

NOTE: The latest NRA Online Software can be downloaded by going to http://join.nraonline.com and then by clicking on the DOWNLOAD ACCESS SOFTWARE link.

Email Login 
Username:  yourusernamehere at nraonline.com  (your full email address)
Password:  your account password

Web Mail Login Site:  http://mail.nraonline.com

(POP) Incoming Mail Server:  mail.nraonline.com
(SMTP) Outgoing Mail Server:  mail.nraonline.com

NOTE:  If you are using email client software such as Microsoft Outlook, Outlook Express, Eudora, or Netscape Mail to send and receive messages:  the following setting needs to be activated to successfully send messages:

(SMTP) Outgoing Server Requires Authentication.  The username and password are the same as your incoming server.  These settings are located in the ACCOUNTS or EMAIL ACCOUNTS settings Options (there is a tabbed page for SERVER settings) in your email client software.

As well, relaying of mail messages by setting up different incoming and outgoing mail server settings is not allowed.  Example: Incoming Mail Server:  mail.nraonline.com  / Outgoing Mail Server:  mail.adifferentmailserver.com

If you need further assistance, please do not hesitate to contact at the below numbers for further assistance:

For all technical calls related to NRA Online’s ISP Services please contact US toll-free 24 hours a day, 365 days a year at:  866-602-6402.  

For non-technical calls relating to billing issues, billing inquiries, and cancellation requests, please contact us at:  407-658-7828.  The hours of operation for the billing department are Monday – Friday 9am -5pm EST, excluding holidays.  

NOTE: No technical issues can be addressed by the Billing Department and any requests made must be verified by our billing specialists over the phone in order to process any requests.  This is for privacy and security reasons that are for the protection of all of our subscribers and their accounts, payment information, and personal records.

Thanks again for contacting your NRA Online support team!

Sincerely,
NRA Online Customer Service