[Spambayes] addin won't load for this user

[Kevin Zahourek]

Good morning Tony.

Thanks for getting back to me so quickly.

I guess I wasn't too informative; I'll try again.  What I meant to say
is when I look in "COM Add-Ins" in Advanced Options from
"Tools-->Options-->Other tab-->", the SpamBytes Add-in is not listed.

Also, looking in "Disabled Items" in "About Microsoft Outlook",
SpamBytes is not listed with all the other items.    

Following the instructions in "Troubleshooting", it suggested to reload
SpamBytes, which I've done twice.

Hope this clarifies things.  If not, let me know what other information
you need.

Thanks again.

Kevin Z.
Peekay Inc.


-----Original Message-----
From: Tony Meyer [mailto:tameyer at ihug.co.nz] 
Sent: Wednesday, April 21, 2004 5:25 PM
To: Kris Butt; spambayes at python.org
Cc: Kevin Zahourek
Subject: RE: [Spambayes] addin won't load for this user

> I am emailing your from a user whose SpamBytes addin
> will not load.  
> 
> I have reinstalled twice with no luck.  
>  
> I am attaching all logfiles from this user.

What do you mean by "will not load"?  The log files show that you've
managed
to do training, and you've managed to successfully filter at least 5
messages.  That sounds like it's loading to me.

Did it once work and now doesn't?  (There's nothing in the logs to
indicate
this).  Does something in particular not work?

Check to see if Outlook has disabled the plugin (this can happen with
Outlook 2002/XP and above):  From the Outlook Help menu, choose "About
Microsoft Outlook", then click "Disabled Items" and see if SpamBayes is
there (and re-enable it if it is).

=Tony Meyer

---
Please always include the list (spambayes at python.org) in your replies
(reply-all), and please don't send me personal mail about SpamBayes.
This
way, you get everyone's help, and avoid a lack of replies when I'm busy.