[Spambayes] RE: Problem with "Delete as Spam" button

Katie Kenny kkenny at filex.com
Fri Jul 2 10:45:16 EDT 2004


This problem re-occurred again just now. I've attached the log in cases
this is helpful in tracking down the cause.  I'll do the
re-training--please let me know if there's anything else I need to do to
make sure my database is clean now.


Katie Kenny
Trax Holdings
14500 North Northsight Blvd, Ste 113
Scottsdale, AZ  85260
(480) 556-8705

-----Original Message-----
From: Katie Kenny 
Sent: Monday, June 28, 2004 4:53 PM
To: 'spambayes at python.org'
Subject: RE: [Spambayes] RE: Problem with "Delete as Spam" button

I suspect that it may be related to out-of-office reply or requests to
send a read receipt.  Everything was working fine until I got back from
a vacation day.  I've seen strange errors related to sending a read
receipt--I don't remember any more detail than that. 

Thanks for your help with this.  If you're interested in feedback on the
troubleshooting guide, I wasn't sure that retraining the SpamBytes
equaled repairing the database.  If I had been clear on that, I would
have tried that before contacting support.


Katie Kenny
Trax Holdings
14500 North Northsight Blvd, Ste 113
Scottsdale, AZ  85260
(480) 556-8705

-----Original Message-----
From: Tony Meyer [mailto:tameyer at ihug.co.nz] 
Sent: Monday, June 28, 2004 4:34 PM
To: Katie Kenny; spambayes at python.org
Subject: RE: [Spambayes] RE: Problem with "Delete as Spam" button

> My log is below-it looks like you're right
> about this being a problem with the database.
> Bayes database initialized with 669 spam and 1643
> good messages
> *** - message database has 2320 messages -
> bayes has 2312 - something is screwey
> bsddb._db.DBRunRecoveryError: (-30982, 'DB_RUNRECOVERY:
> Fatal error, run database recovery -- fatal region
> error detected; run recovery')

Yes, this is definitely a database problem.  Unfortunately it's also one
which the only solution is to retrain from scratch (or restore to an
not corrupted, version of the database, if you happen to have one).

We see occasional reports of this problem, but they're very rare, and we
don't know what causes them, other than SpamBayes being interrupted in
middle of training (say a loss of power to the computer or Outlook or
computer crashing) or sharing the databases between two computers.

This is (now) a rare problem, so it's highly unlikely you'll ever
it again, but if you do, it's be great if you had any clues about what
have triggered it - various members of the development team have tried
everything that they can think of to trigger it without any success.

=Tony Meyer

Please always include the list (spambayes at python.org) in your replies
(reply-all), and please don't send me personal mail about SpamBayes.
way, you get everyone's help, and avoid a lack of replies when I'm busy.

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