[Spambayes] Support tracker ID # 1179651 and 1192148

[Marc Erickson]

Any chance of a resolution to this one?

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[ 1192148 ] Outlook 2000 crashes 1179651
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Submitted By:
Marc Erickson - marcerickson 	Date Submitted:
2005-04-28 19:50
Last Updated By:
marcerickson - Attachment added	Date Last Updated:
2005-04-28 19:54
Number of Comments:
0	Number of Attachments:
2
Category: (?)
Install Problem (example)	Group: (?)
None
Assigned To: (?)
Nobody/Anonymous	Priority: (?)
5
Status: (?)
Open
Summary: (?)
Outlook 2000 crashes 1179651
This is an addendum to report 1179651. Using the
multiple user installation procedure doesn't help. The
Oulook is Outlook 2000. According to the Microsoft
Error Report, the file responsible for crashing
outlook.exe is OUTLLIB.DLL. Renaming it and
reinstalling Office 2000 overtop of the existing Office
2000 installation so that a fresh copy of OUTLLIB.DLL is
installed doesn't work. Microsoft Error Reporting
appcompat.txt [on support website].

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[ 1179651 ] SpamBayes crashes Outlook on WinXP
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Submitted By:
Marc Erickson - marcerickson 	Date Submitted:
2005-04-08 23:37
Last Updated By:
anadelonbrin - Comment added	Date Last Updated:
2005-04-21 00:14
Number of Comments:
4	Number of Attachments:
0
Category: (?)
Install Problem (example)	Group: (?)
v1.0 (example)
Assigned To: (?)
Tony Meyer	Priority: (?)
5
Status: (?)
Open
Summary: (?)
SpamBayes crashes Outlook on WinXP
SpamBayes appears to be working on one user profile on
this computer. Ken's configuration was done after the
installation and it's classified at least one email.
There was no SpamBayes button showing on the Outlook
toolbar when I logged Ken off and logged Sandy on so I
reinstalled SpamBayes. I was never able to configure
Sandy - I got the configuration wizard a couple of
times and it froze during the wizard's configuration
attempt - I had to kill Outlook with Task Manager. If
I uninstall SpamBayes Outlook works on both profiles -
if I reinstall it Ken's Outlook works fine and Sandy's
Outlook crashes in the middle of receiving mail. MS
crash log follows.

TIA,
Marc

<CRASHFILE POSTING SNIPPED>

Followups:

Comments

Date: 2005-04-21 00:14
Sender: anadelonbrinAccepting Donations
Logged In: YES
user_id=552329

Ah - I bet I didn't get the email because the comment
history is too large because of the included file above.  If
you do need more help with this, it would probably be best
to either email spambayes at python.org (which I'll read) or
open a new tracker and close this one, otherwise I'll
probably miss any comments.

Date: 2005-04-21 00:13
Sender: anadelonbrinAccepting Donations
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user_id=552329

For some reason I didn't get or missed an email about the
12-Apr comment, sorry.  If it's not too late:

Doing an uninstall ought to remove all registry entries.  It
might be worth uninstalling before doing the install for all
users, but it should work either way.

The only other things I can think of are doing a "Detect and
Repair" on Outlook and running scanpst over any pst files
that are opened for the users.  (Although Outlook 2002 SP3,
and 2003 for all I know) tends to do this itself when
necessary).

Date: 2005-04-11 20:39
Sender: marcerickson
Logged In: YES
user_id=477851

Sorry about the file - have attached it.

>>try installing spambayes for all users, as outlined in the
>>troubleshooting guide.  Does that fix the problem?

Have not been able to try it as my friend lives a bit of a
drive away.  Thanks for pointing out the Troubleshooting
guide - I didn't know it was there.  I will try that - also
I will try deleting the SpamBays toolbar and then will try
deleting all toolbars.

I don't want to make more than one trip out there to correct
this problem - are there other steps I can try - perhaps
Outlook Registry settings to be deleted?


Marc

Date: 2005-04-11 19:19
Sender: anadelonbrinAccepting Donations
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Please don't put such large files in the comments - use the
"attach a file" capability instead.

Rather than installing SpamBayes twice, try installing
spambayes for all users, as outlined in the troubleshooting
guide.  Does that fix the problem?