[Spambayes] SpamBayes addin prevents Outlook from opening

[Jane Maritz]

Just a follow up question - how can you do a complete uninstall of
SpamBayes?

 

When I just run uninstall, the SpamBayes program folder and data remain
on the computer.  And then when I reinstall, it does NOT run the install
wizard.

 

Thanks,
Jane

 

________________________________

From: Jane Maritz 
Sent: Tuesday, December 01, 2009 1:53 PM
To: 'spambayes at python.org'
Subject: SpamBayes addin prevents Outlook from opening

 

Hoping one of you can help, as we've really appreciated what SpamBayes
can do.  I've gone through the troubleshooting steps described online
and can't figure this one out.

 

We were using SpamBayes 1.0.4 with Outlook 2003 on a PC.  We did some
performance tuning on that PC, which included disabling what we thought
were unnecessary services and startup processes.  Not sure if this is
related or not.

 

Subsequently, the SpamBayes toolbar displayed but was inactive -
clicking on it resulted in no action, and there was no dropdown.

 

I downloaded and installed 1.1a.4.  No solution.

 

I uninstalled and reinstalled several times, going back to 1.0.4.  Still
no solution.

 

Now, every time I start Outlook up, I get the message "Microsoft Office
Outlook has encountered a problem and needs to close."  In order to open
it, I need to disable Addin: spambayes (outlook_addin.dll).  When it is
disabled, there is no SpamBayes toolbar.  Whenever I enable it from the
help->about window, I get the same message upon launching Outlook.

 

The log files just have the following data:

 

Registered:  SpamBayes.Outlook Addin

Registration complete.

 

Any suggestions?  We are getting 100s of spam messages a day, and
SpamBayes did a great job of filtering these.

 

Jane Maritz

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mail.python.org/pipermail/spambayes/attachments/20091201/96951ddf/attachment.htm>