[Tracker-discuss] Reminder: please review tracker schema !

[Paul Dubois]

I'm sorry that my experience with reality does not agree with your
intellectual model of how people behave.  (:->

I have actually done the experiment.
    Buzilla, no email, just a website -> not used
    Roundup, email, and a website -> kaboom! explosive growth of bug reports
and team communications.

Same people, same amount of management emphasis, etc.

I have no reason to feel we ought to tell users that the website is
preferred. You've picked a tool that sets people free, so do not suggest
they wear handcuffs. Let me say it again: the email interface / nosy lists
are what makes Roundup superior.

On 11/30/06, "Martin v. Löwis" <martin at v.loewis.de> wrote:
>
> Paul Dubois schrieb:
> > When one thinks about roundup users you need to remember that web
> > interface use will be small compared to email.
>
> I somewhat doubt that prediction. For initial submission, I think
> the majority of new issues will come through the website (especially
> if we tell users that this is the preferred channel).
>
> Regards,
> Martin
>
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