[Tracker-discuss] [issue16] Automatic issue expiration

Tennessee Leeuwenburg tleeuwenburg at gmail.com
Thu Apr 2 08:18:39 CEST 2009

On Thu, Apr 2, 2009 at 5:07 PM, R. David Murray <rdmurray at bitdance.com>wrote:

> On Thu, 2 Apr 2009 at 16:58, Tennessee Leeuwenburg wrote:
>> The exact time probably doesn't matter.  I think there are two cases:
>>> either the OP (or anyone else) is going to respond within a couple days
>>> or not at all, or they will respond after they get back from
>>> vacation...so 14 days probably covers most people's vacations, and
>>> a month ought to cover just about everyone :)
>>> For some reason I can't articulate, though, I like 14 days.
>> I think 14 days probably covers active developers/contributors, but will
>> many individuals do not fall in this category. I think it's important to
>> pick up as much as possible.
> What I'm saying is that in general, if one does not respond to an email
> within one or at most two days after reading it (so maybe three or
> four total depending on how often you check your email), one is not
> going to respond at all.  I think this applies to anyone, developer
> or not.

I would agree in general, but not 100% of people operate this way. For
example, *I* don't operate this way. I frequently respond to issues a week,
two weeks, or even a month later. I accept I'm probably unusual in this
regard, but I have at any one time probably 5 or 6 significant emails which
are not going to get an immediate response but are still in my inbox as a
placeholder for getting round to them when I can. The difference between 14
days and a month is huge to me. I would respond to 80% of emails within 12
hours, 80% of the rest within 3 days and 80% of the rest within a month.
There's some optimal period of time beyond which the proportion of
unresponded emails is sufficiently small which is balanced against the
benefit of closing issues more frequently and thereby processing a larger
total number. I'm just arguing that a month should still increase throughput
by a lot, while still giving people very adequate time to respond.

In fact, I think a user reporting a bug is more likely to respond quickly
> to an issue email than a developer (who deals with many more of them)
> is likely to.

I would agree with this in general, vacations excepted.

I'm not invested in a particular length of time, though.

Then I suggest a month ;)

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