Reject reason not given in rejection message
I am getting complaints from list members that their messages are being rejected without a reason. When I look at the message from the admin page, the reason show us there but when I reject the message the member apparently does not get that. Do I have something configured wrong?
Mailman 2.1.15. My reasons, unless I fail to give, always gets to the member/member-to-be. However, they fail to read them quite often!
On Mon, Sep 24, 2012 at 5:45 PM, Dennis Putnam <dap1@bellsouth.net> wrote:
I am getting complaints from list members that their messages are being rejected without a reason. When I look at the message from the admin page, the reason show us there but when I reject the message the member apparently does not get that. Do I have something configured wrong?
Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: http://wiki.list.org/x/QIA9 Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/odhiambo%40gmail.com
-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223
I can't hear you -- I'm using the scrambler.
I didn't send a reason explicitly. Since the reason was given as part of the admin display, I thought that reason would go to the member as part of the rejection message. Is that not the case? If not, I would consider that a bug.
On 9/24/2012 11:06 AM, Odhiambo Washington wrote:
Mailman 2.1.15. My reasons, unless I fail to give, always gets to the member/member-to-be. However, they fail to read them quite often!
On Mon, Sep 24, 2012 at 5:45 PM, Dennis Putnam <dap1@bellsouth.net <mailto:dap1@bellsouth.net>> wrote:
I am getting complaints from list members that their messages are being rejected without a reason. When I look at the message from the admin page, the reason show us there but when I reject the message the member apparently does not get that. Do I have something configured wrong? ------------------------------------------------------ Mailman-Users mailing list Mailman-Users@python.org <mailto:Mailman-Users@python.org> http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: http://wiki.list.org/x/QIA9 Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/odhiambo%40gmail.com-- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254733744121/+254722743223
I can't hear you -- I'm using the scrambler.
Dennis Putnam wrote:
I didn't send a reason explicitly. Since the reason was given as part of the admin display, I thought that reason would go to the member as part of the rejection message. Is that not the case? If not, I would consider that a bug.
It is the case that the default reason shown in the admindb page or whatever you put there if you change it is included as part of the rejection message.
What is in Mailman's vette log for these rejects? If it doesn't show the reason that was in the admindb page, it may be a manifestion of the issue of the FAQ at <http://wiki.list.org/x/ioA9>.
If the reason is in the rejection message in the vette log but was not in the rejection message sent to the user, you may have an edited version of the refuse.txt template that applies to the list(s) and is missing the %(reason)s replacement.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
Interestingly, the vette log has nothing in it for those rejects. Perhaps that is a clue to the problem. It appears to be none of the above. I have not implemented SSL yet so that is out. It must be saving my changes because when I revisit the admin page, the radio button is correct and no redirects are involved. Admittedly the only suspect is the ineffective mm_cfg.py variables. As you might recall that was an issue earlier but using the config script solved the problem so I haven't worried about it since. Here is my refuse.txt which looks correct:
Your request to the %(listname)s mailing list
%(request)shas been rejected by the list moderator. The moderator gave the following reason for rejecting your request:
"%(reason)s"
Any questions or comments should be directed to the list administrator at:
%(adminaddr)sI don't have any idea where to start on this. Can I somehow trace this if I have the offending message resent?
On 9/24/2012 8:16 PM, Mark Sapiro wrote:
Dennis Putnam wrote:
I didn't send a reason explicitly. Since the reason was given as part of the admin display, I thought that reason would go to the member as part of the rejection message. Is that not the case? If not, I would consider that a bug.
It is the case that the default reason shown in the admindb page or whatever you put there if you change it is included as part of the rejection message.
What is in Mailman's vette log for these rejects? If it doesn't show the reason that was in the admindb page, it may be a manifestion of the issue of the FAQ at <http://wiki.list.org/x/ioA9>.
If the reason is in the rejection message in the vette log but was not in the rejection message sent to the user, you may have an edited version of the refuse.txt template that applies to the list(s) and is missing the %(reason)s replacement.
Dennis Putnam wrote:
Interestingly, the vette log has nothing in it for those rejects. Perhaps that is a clue to the problem.
When you reject the message from the admindb page, does the admindb page refresh and no longer show the held post?
Is there anything in Mailman's error log from the time of the admindb reject?
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
On 9/25/2012 4:37 PM, Mark Sapiro wrote:
Dennis Putnam wrote:
Interestingly, the vette log has nothing in it for those rejects. Perhaps that is a clue to the problem.
When you reject the message from the admindb page, does the admindb page refresh and no longer show the held post? Correct.
Is there anything in Mailman's error log from the time of the admindb reject?
No.
Dennis Putnam wrote:
On 9/25/2012 4:37 PM, Mark Sapiro wrote:
Dennis Putnam wrote:
Interestingly, the vette log has nothing in it for those rejects. Perhaps that is a clue to the problem.
When you reject the message from the admindb page, does the admindb page refresh and no longer show the held post? Correct.
Is there anything in Mailman's error log from the time of the admindb reject?
No.
Are you sure you're looking at the correct logs? Are there post, smtp and qrunner logs in the same directory with current messages?
It is not possible for a post to be rejected and a reject message sent to the user without a vette log entry unless the code in Mailman/ListAdmin.py has been modified or some exception is thrown and any exception should be logged in the error log.
-- Mark Sapiro <mark@msapiro.net> The highway is for gamblers, San Francisco Bay Area, California better use your sense - B. Dylan
participants (3)
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Dennis Putnam -
Mark Sapiro -
Odhiambo Washington