[Matplotlib-devel] please be slower to close bug reports from first-time reporters

[Thomas Caswell]

I should have been clearer, I did not mean to say anyone was being
intentionally unwelcoming, rude, or mean, however it is being perceived
that way.  Text strips out a tremendous amount of context in our
communication, it is very easy for people (particularly if they are first
time contributors) who are already anxious about the whole process to read
the wrong subtext out of a conversation.

The backlog problem is also real, however I am not sure that just closing
old issues / PRs and rapidly closing new issues will actually make it
better.  It will make the number smaller, but the underlying issues (either
the bugs or documentation deficiencies) will still be there.

Tom

On Thu, Nov 1, 2018 at 12:47 PM Jody Klymak <jklymak at uvic.ca> wrote:

>
> Hi Tom,
>
> Sorry if I’ve been too aggressive about this.  I’ve been trying to curate
> issues more aggressively, not to be unwelcoming, but simply to save the
> rest of the dev team time in parsing issues.  I *try* to put a note in that
> we are happy to re-open the issue if more info is forthcoming.  But, if its
> considered rude to close issues, I’ll stop doing it.
>
> OTOH, I think *something* should be done, because we have *lots* of zombie
> issues and PRs around that no one is going back and doing anything about.
> I don’t see the point of that huge backlog, and it actually wastes time,
> because its not easy to go back and sort through what issues and PRs
> actually need attention. Github strongly encourages last-in-first-out
> processing, so anything more than a week old might as well be a year old.
>
> Thanks,  Jody
>
>
>
>
>
>
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-- 
Thomas Caswell
tcaswell at gmail.com
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