[Spambayes] installing 1.0.4 in Outlook XP

Steve Ingraham singraham at okcca.net
Mon Oct 8 20:49:35 CEST 2007

I am having some problems that I would like to ask the list some advice
on.  We have been running Spambayes in Outlook for quite some time now.
Things have been working very well until recently.  Below is a list of
some of the problems I have started seeing.
Almost all of my users are using Spambayes Outlook Addin Binary 0.81 in
Outlook 2002 running on Dell Inspirons with Windows XP Professional
operating systems.  Many of our users have started complaining that
legitimate emails are being delivered to the Junk Suspect folder.  When
they "Recover from Spam" the email is placed back into the Inbox but the
next time an email comes in from that user it goes back into the Junk
Suspect folder.  It appears Spambayes is not correctly retaining the
training on these legitimate emails when the user "Recovers from Spam".
Another issue that I think may be related is the creation of additional
junk email folders.  Several users have started noticing multiple junk
email folders in Outlook (i.e. junk email, junk email2, spam, spamtrap).
They are not manually creating these additional folders and many users
are telling me they just saw the additional folder pop up one day.  Any
ideas on why Spambayes would be creating additional folders in Outlook?
Another issue is related to installing the 1.0.4 version with Outlook.
Most all of our users have had their computers upgraded from Windows
2000 Professional to Windows XP Professional operating systems when they
received new Dell computers.  On these new computers I started trying to
upgrade Spambayes from Spambayes Outlook Addin Binary version 0.81 to
Spambayes 1.0.4.  I have gone to the website and downloaded the
Spambayes 1.0.4 install package.  When I set up the new computer I am
logged in as an administrator.  I install the Spambayes 1.0.4 and
everything works fine.  I then log into Outlook with the administrator
account (my personal profile that has administrative rights).  Spambayes
begins its initial setup for that administrator account and everything
functions normally.  Everything looks as if it will work fine for the
user's profile.  However, when I set up the new user account on the
computer and I log into Outlook using the user's profile for the first
time there is no Spambayes.  There is nothing that shows Spambayes was
loaded onto the computer.  The only way I have been able to resolve this
problem is to log back in as administrator and uninstalling Spambayes
1.0.4.  I then install the older version of Spambayes (Spambayes Outlook
Addin Binary 0.81) that has worked in the past using the Spambayes
Outlook Setup 0081.exe file.  This allows me to then log in as the user
and set up Spambayes which then functions.  This is ok but it means that
our machines do not have the updated version of Spambayes loaded.
Is this an issue with version 1.0.4?  Should I be using the 1.0.4
version with Outlook?  Do I need to continue using the 0.81 addin with
Outlook?  Is using this older version possibly causing the training
problems with legitimate emails?  Could any or all of the above issues
be related?  If they are not related could someone address the possible
causes and solutions for the particular issues?
Thanks for the help,
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