[Tracker-discuss] Reminder: please review tracker schema !

[Paul Dubois]

It isn't reasonable to expect users to use the web page; in fact it is
roundup's big advantage that they do not. Perhaps your working situation is
different, but for us this fact was the one single thing that made Roundup
work where other bug trackers had failed.

On 11/30/06, Stefan Seefeld <seefeld at sympatico.ca> wrote:
>
> Paul Dubois wrote:
> > When one thinks about roundup users you need to remember that web
> > interface use will be small compared to email. This remark applies to
> > items in the schema, such as component or version or platform -- the
> > email user will not be setting these. They need 'not set' defaults so
> > that a developer doing triage can set them later.
>
> I agree, all these need to have reasonably defaults.
> However, I'm not so sure about the importance of email as far as
> issue *creation* is concerned. I think it is reasonable to expect
> users typically to use the web interface to create issues, and then
> let any followup happen mostly by mail.
>
>
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