[Mailman-Users] Member receiving digests and individual mail

[Jen Crawford]

Thanks for the starting points.

On 5/4/04 12:07 PM, "Brad Knowles" <brad.knowles at skynet.be> wrote:

> At 11:54 AM +1200 2004/05/04, Jen Crawford wrote:
> 
>>  I've recently begun a list using Mailman. One of my members has complained
>>  that she's being sent individual mail as well as digests, despite having
>>  selected digests. She also says she's getting duplicates as well, though
>>  she's selected 'no dupes'. I've checked her options and they're fine, so in
>>  the meantime I've suggested she unsubscribe and resubscribe. Is there any
>>  reason this could be happening?
> 
> What do your logs say?  Are you delivering duplicate copies of
> messages to her?
> 
> Have you gotten her to send you complete samples of the
> duplicates, including all headers intact?  Comparing the headers is a
> good way to figure out where the duplication is occurring -- there
> might be a flaw in your mail server causing these problems (unlikely,
> as you'd probably have other users also complaining), or a flaw in
> her mail server.  Or maybe a flaw somewhere between.
> 
> It could also be something as simple as people sending a copy of
> a reply to a message to the list, as well as a copy directly to her.
> So far as Mailman could tell, it hasn't sent her a copy of that
> message, so it would send her another one.