[Mailman-Users] No Bounce Notification

Mark Sapiro msapiro at value.net
Sun Sep 19 22:21:05 CEST 2004

Tony wrote:

>Thanks for the info and your help Mark.  I have done some looking at the
>Cpanel site, but will do some more.
>I sent the test message per your instructions and as a result, the list
>owner received this message:
>Subject: Uncaught bounce notification
>The attached message was received as a bounce, but either the bounce
>format was not recognized, or no member addresses could be extracted
>from it.  This mailing list has been configured to send all
>unrecognized bounce messages to the list administrator(s).
>For more information see:
>It appears the bounce process is processing the messages, but is only
>forwarding on unrecognized messages.  What is it doing with recognized
>bounce messages?

Yes, the message above is exactly the expected result for an
unrecognized bounce. For a recognized bounce, bounce processing should
note the bounce in the bounce log I've mentioned before (actually, it
does this for the unrecognized bounces as well). It then updates the
bounce score for the user and takes any appropriate action as
determined by the options on the Bounce Processing page for the list.

The settings you reported earlier in this thread should unsubscribe the
user and notify the list owner on the first bounce.

>The settings in Cpanel are minimal and the settings in Mailman appear to be
>correct.  I prefer not going to the webhoster helpdesk blind without having
>a sense of the problem.  Does the above statement of the problem appear to
>be accurate?   Anyone have any additional thoughts?

My thoughts are:

1) Is the list actually sending mail? (I assume you would be asking
different questions if it weren't, but assumptions are always risky.)

2) Are there actually invalid addresses on the list that should be
bouncing? (It would be easy to mass subscribe one to be sure. Maybe
you've already done this.)

3) What's in the Mailman bounce log?

4) Are there any relevant entries in the Mailman error log (in the same
directory as the bounce log)?

Mark Sapiro <msapiro at value.net>       The highway is for gamblers,
San Francisco Bay Area, California    better use your sense - B. Dylan

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